Native resolution
Color depth
Minimum brightness
Maximum brightness
第1题:
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?()
第2题:
A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?()
第3题:
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?()
第4题:
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?()
第5题:
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?()
第6题:
A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?()
第7题:
The contrast setting needs to be raised from the default.
The monitor firmware was not updated.
The new monitor has a different native resolution.
The monitor needs to be degaussed to clarify the picture.
第8题:
Windows Firewall settings
DHCP settings
Disable HomeGroup
Wireless on/off switch
第9题:
Plug in an external monitor to test the video card.
Run a check disk scan to verify there is no corruption.
Check if the laptop is now on battery power.
Have the LCD screen replaced with a known good screen.
第10题:
Agree with the user’s complaints
Clarify the user’s statements
Minimize the user’s criticism
Shadow the other technician on the next repair
第11题:
Clean the toner cartridge.
Change the paper.
Replace the fuser.
Print a test page.
第12题:
Motherboard
Video card
Cutoff switch
AC adapter
第13题:
After opening up the lid of a laptop that is powered on, nothing is displayed on the LCD. Opening and closing the lid multiple times usually causes the display to regain the signal. Which of the following components should the technician check FIRST?()
第14题:
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST?()
第15题:
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?()
第16题:
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? ()
第17题:
Which of the following video outputs from a media PC provide the BEST picture quality, when connecting the media PC to a projector?()
第18题:
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST?()
第19题:
Printer driver
Protocol stack
Network connectivity
Correct patch application
第20题:
Plug in USB keyboard
Check for a disable switch
Contact the laptop manufacturer
Plug in a USB mouse
第21题:
If the wireless is enabled
If the laptop is connected to the correct gateway
If the SSID is enabled
If the DHCP address scheme is correct
第22题:
Native resolution
Color depth
Minimum brightness
Maximum brightness
第23题:
Backlight
Inverter
Loose cable
Lid switch
第24题:
SVGA
VGA
S-Video
DVI