第1题:
A We're paying alright ;
B At least, our records for money in are very complete ;
C That's something you can improve by talking to human resources
第2题:
A、That
B、It
C、What
第3题:
( ) you are in the world, when you walk in to our hotel we want you to have best lodging experience possible.
A.Whoever
B.Whatever
C.Whenever
D.Wherever
第4题:
A、which
B、why
C、whose
D、when
第5题:
When a customer is complaining to you ,you should_____.
A. listen carefully and make notes
B. make personal comments
第6题:
Part A
Directions: Read the following four texts. Answer the questions below each text by choosing A,B, C or D. Mark your answers on ANSWER SHEET I. (40 points)
Text 1
We can make mistakes at any age. Some mistakes we make are about money. But most mistakes are about people. "Did Jerry really care when I broke up with Helen? .... When I got that great job, did Jim really feel good about it, as a friend? Or did he envy my luck?" "And Paul—why didn't pick up that he was friendly just because I had a car?" When we look back, doubts like these can make us feel bad. But when we look back, it' s too late.
Why do we go wrong about our friends or our enemies? Sometimes what people say hides their real meaning. And if we don' t really listen we miss the feeling behind the words. Suppose someone tells you, "You' re a lucky dog." That' s being friendly. But "lucky dog?" There's a bit of envy in those words. Maybe he doesn't see it himself. But bringing in the "dog" bit puts you down a little. What he may be saying is that the doesn't think you deserve your luck.
"Just think of all the things you have to be thankful for," is another noise that says one thing and means another. It could mean that the speaker is trying to get you to see your problem as part of your life as a whole. But is he? Wrapped up in this phrase is the thought that your problem isn’t important. It' s telling you to think of all the starving people in the world when you haven' t got a date for Saturday night.
How can you tell the real meaning behind someone' s words? One way is to take a good look at the person talking. Do his words fit the way he looks? Does what he says agree with the tone of voice?
His posture? The look in his eyes? Stop and think. The minute you spend thinking about the real meaning of what people to you may save another mistake.
21. This passage is mainly about______.
A) how to interpret what people say
B) what to do when you listen to others talking
C) how to avoid mistakes when you communicate with people
D) why we go wrong with people sometimes
第7题:
When you find you make a mistake in the chat room, what should you do?
_____________________________________________________________________________
第8题:
第9题:
第10题:
第11题:
_____ our representative calls on you next week, he will make you an offer ____ we feel sure will meet with your approval.
第12题:
第13题:
flinch is to make a sudden small backward movement when you are shocked by pain or afraid of sth.()
第14题:
第15题:
A、another
B、its
C、some
D、any
第16题:
()is very important that you don't make any mistakes when you calculate those figures.
A. That
B. What
C. It
第17题:
A.its
B.any
C.another
D.some
第18题:
B
Have you ever walked into a room and felt relaxed?It could be because the walls were painted blue, a calm and peaceful color .Sometimes colors can affect our feelings and moods.Some colors can make us feel calm and peaceful.Blue is one of these.Wearing blue clothes or sleeping in a blue room is good for our mind and body, because this color makes a good feeling.Blue is also the color of sadness, so you may say you’re feeling blue when you are feeling sad.White is another calm color.You should wear white clothes if you are feeling nervous.White is also the color of purity(纯洁).Many women like to be in white on their wedding day.Green is the color of nature.It can give us more energy when we are feeling tired.Some colors can make you feel warm.These colors can give you a happy feeling.People who live in cold climates use warm colors in their homes like orange and yellow instead of white and blue.Orange shows joy.It can bring you success and cheer you up when you are feeling sad.Yellow is the color of the sun, so it can remind you of a warm, sunny day.Yellow is also the color of wisdom.Some people prefer this color when they study for exams.For example, they may use yellow school things.Red is one of the strong colors.Wearing red often makes us active.
In short, we can try out different colors if we aren’t feeling our best.
根据短文内容,选择最佳答案。 第 6 题 ( )According to the passage, which color of the following can make you feel relaxed?
A.Yellow.
B.Orange.
C.Red.
D.White.
第19题:
第20题:
第21题:
第22题:
第23题:
第24题:
sometimes your help is not necessary
you can make it easier for us to help
usually we cannot help you