单选题What does the first letter require Ms. Walter to do?A Call the Customer Service CenterB Send payment to the utilities firmC Review two bills from last yearD Verify her account balance
题目
单选题
What does the first letter require Ms. Walter to do?
A
Call the Customer Service Center
B
Send payment to the utilities firm
C
Review two bills from last year
D
Verify her account balance
相似考题
参考答案和解析
正确答案：
A
解析：
根据第2段第3句If by April 15…your residence可知信中要求Ms. Walter在4月15日之前缴纳费用，否则中断服务，故选B。
根据第2段第3句If by April 15…your residence可知信中要求Ms. Walter在4月15日之前缴纳费用，否则中断服务，故选B。
更多“单选题What does the first letter require Ms. Walter to do?A Call the Customer Service CenterB Send payment to the utilities firmC Review two bills from last yearD Verify her account balance”相关问题
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第1题：
What does the first letter require Ms. Walter to do?A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
D.Verify her account balance答案：B解析：第二段第三句说，截至4月15日不缴纳费用的话就会中断服务。 -
第2题：
What will accompany Ms. Waiter's letter?A.Credit card and email records
B.Payment of late fees
C.Her business card
D.Copies of two billing statements答案：A解析：回信的第一段最后一句中说，第一次和第二次信用卡交易记录一起寄给顾客服务中心的错误报告附加了凭证资料。 -
第3题：
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
What does the first letter require Ms．Walter to do?A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
D.Verify her account balance答案：B解析：第二段第三句说，截至4月15日不缴纳费用的话就会中断服务。 -
第4题：
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
The August Shipment has just __________from Pusan and is waiting in the receiving dock.A.examined
B.delayed
C.sent
D.arrived答案：D解析：根据句意可知，八月份装载的货物已经从釜山运过来。 -
第5题：
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
Why did Northern Utah Gas&Power write to Ms．Walter?A.To announce recent changes to its available services
B.To notify her of a new policy regarding late fees
C.To apologize for overcharging her account
D.To inform her of penalties she may be subject to答案：D解析：第二段第二句中说，公司对于滞纳费用要采取强制措施，接下来再对措施进行具体说明，故选D。 -
第6题：
According to her letter, what action did Ms. Walter take?A.She called the company to complain
B.She paid her bills by telephone
C.She emailed her credit card company
D.She sent payments for late fees答案：B解析：第一段第四句中说，通过自动收费系统交付了费用，故选B。 -
第7题：
Questions 112-113 refer to the following invoice.
Telephone Billing Statement -- City Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St., Suite 301
Springfield, WI
Invoice Date: 08-15-2006
Payment Due Date: 09-14-2006
Customer Information
Name: Desire Eberhardt
Account Number: 10003483-FFT
Account Information
Current Charges: $61.59
Outstanding Balance: $35.08
Total Amount Owed: $96.67
Pay your bill online at www.cpcellular.com and receive a discount of 3% before taxes are added. If you have questions about this or other City Phone Cellular policies, please contact our customer service department at 1-888-349-5959.
Billing SummaryAmount Owed
Current Charges:
City Phone Premium Cellular Package$49.95
State Taxes$5.65
Service Fee $5.99
Total Current Charges $61.59
Previous Charges:
Balance as of Last Month $55.08
Payment Received Last Month $20.00
Outstanding Balance$35.08
Total Amount Owed $96.67
How can City Phone Cellular customers receive a discount?A.By applying for an account online
B.By paying their balance early
C.By calling the customer service department
D.By paying over the Internet答案：D解析：第三段第一句通告说，在网上缴费的话，可以获得税前3%的优惠。如果在网上缴纳费用的话，请一定在网上申请一个银行账号。这个是错误的，请不要把A项和正确答案混淆。 -
第8题：
What would Ms. Janet Perez like the company to do about the curtains?
A. Take both curtains back
B. Send the other curtain she ordered
C. Charge her for both of them
D. Refund her money for one of them答案：D解析：文中涉及 curtains 的句子“I would like to make sure that I am refunded the extra money I paidfor the extra curtain（希望能够把额外多收的一幅窗帘的钱退还给我）”，因此写信者的目的是要求这家公司返还误收的一幅窗帘的钱。正确答案是选项D。 -
第9题：
单选题What will accompany Ms. Walter’s letter?ACredit card and email records
BPayment of late fees
CHer business card
DCopies of two billing statements
正确答案： B解析：
根据回信的第1段最后1句I am also attaching copies of these emails for your review可知她寄给服务中心信用卡交易和邮件往来的记录故选A。 -
第10题：
单选题What does Ms. Dorn say she will do?ABecome a guide for tours of Egypt
BSend a more detailed report of her journey
CContact the MT employees personally
DRecommend the company to her acquaintance
正确答案： D解析：
根据第3段中提到的I will definitely suggest that they travel with MT the next time可知她将建议家人和朋友度假时使用Mindful旅行社，故选D。 -
第11题：
问答题What is the distance between the first letter and the last letter of “smiles”?正确答案： One mile解析：
“smiles”的第一个字母s和最后一个s之间是mile，因此答案为One mile。 -
第12题：
单选题According to her letter, what action did Ms. Walter take?AShe called the company to complain.
BShe paid her bills by telephone.
CShe emailed her credit card company.
DShe sent payments for late fees.
正确答案： B解析：
第1段第5句提出使用了公司的automated telephone billing 系统并支付了费用，故选B。 -
第13题：
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
According to her letter，what action did Ms．Walter take?A.She called the company to complain
B.She paid her bills by telephone
C.She emailed her credit card company
D.She sent payments for late fees答案：B解析：第一段第四句中说，通过自动收费系统交付了费用，故选B。 -
第14题：
根据以下内容，回答203-207题。
February 18th
Ruth Waiter
2921 Cypress Lane
Smithfield, UT 00375
Dear Ms. Walter,
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7/15--8/14 and 9/15--10/14 last year.
Our records indicate that multiple bills for these periods have been sent to your address with-out reply. At this point, we are regrettably required to take stronger measures. If by April 15 we have not received payment in full, including all late fees charged, we will be forced to terminate service to your residence.
For further information about this action, or to verify the amount of your outstanding balance,please call our Customer Service Center at 1-888-555-3802, or write to the following address:
Accounts Payable Division
Northern Utah Gas & Power
55755 State Highway 16
Logan, UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas & Power
55755 State Highway 16
Logan, UT 00378
Service representative,
I recently received a notification of outstanding charges on my account. I am very confused and distressed by the situation outlined in your letter.
First of all, I am certain that I paid for all services during the two billing period in question.
The payments were on time and for the correct amount. I used your company's automated tele-phone billing system and paid with my credit card. I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then, I did receive multiple bills for the periods 7/15 --8/14 and 9/15 --10/14 as stated in your letter. I tried repeatedly to report this error to your company via the cus-tomer service email system, but I never received a response. I am also attaching copies of these e-mails for your review.
These documents clearly show that I have made all payments in a timely fashion, and I hope they will help you resolve this situation. If you have any more questions for me, please contact me by phone (555-7690) or email (rwalt79@mzmail.com).
Ruth Walter
Why did Northern Utah Gas & Power write to Ms.Walter?A.To announce recent changes to its available services
B.To notify her of a new policy regarding late fees
C.To apologize for overcharging her account
D.To inform her of penalties she may be subject to答案：D解析：第二段第二句中说，公司对于滞纳费用要采取强制措施，接下来再对措施进行具体说明，故选D。 -
第15题：
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
How can City Phone Cellular customers receive a discount?A.By applying for an account online
B.By paying their balance early
C.By calling the customer service department
D.By paying over the Internet答案：D解析：第三段第一句通告说，在网上缴费的话，可以获得税前3%的优惠。如果在网上缴纳费用的话，请一定在网上申请一个银行账号，这个是错误的，请不要把A项和正确答案混淆。 -
第16题：
What does Ms. Dorn say she will do?A.Become a guide for tours of Egypt
B.Send a more detailed report of her journey
C.Contact the MT employees personally
D.Recommend the company to her acquaintances答案：D解析：第三段提到她将和朋友，家人分享自己的旅行经历，建议他们度假时使用Mindful旅行社，故选D。 -
第17题：
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
What will accompany Ms．Walter’s letter?A.Credit card and email records
B.Payment of late fees
C.Her business card
D.Copies of two billing statements答案：A解析：回信的第一段最后一句中说，第一次和第二次信用卡交易记录一起寄给顾客服务中心的错误报告附加了凭证资料。 -
第18题：
What does Ms. Nguyen ask Mr. Winn to do in this email?A.Change the format of the proposal
B.Prepare the laboratory facilities
C.Inform her of his availability
D.Meet with her tomorrow afternoon答案：C解析：在邮件的结尾部分请求对方告知什么时间最合适，故选C。 -
第19题：
What will Ms. Janet Perez do next?
A. Go to the company
B. Collect her refund
C. Send back the rug
D. Call the company答案：D解析：【解析Uanet Perez先生在信的结尾写道：我会给你们公司总部打电话搞清楚这封信里提到的问题。(I will follow up this letter with a call to your headquarters.)因此他接下来要做的事是选项D“给公司打电话(Call the company)”。 -
第20题：
Which of the following is a typical data warehouse query?（）
- A、What is this customers address?
- B、Does this customer have any unpaid bills?
- C、What is the balance in this customers account?
- D、What are the total sales for each of the last 6 months?
正确答案:D -
第21题：
单选题What is the purpose of Ms. Walter’s letter?ATo ask about the automated billing system
BTo update her contact information
CTo report receiving duplicate bills
DTo challenge the company’s assertions
正确答案： A解析：
回信的第1段开头提到燃气公司发布了Walter滞纳费用的通告，而她确信自己支付了费用，但并未收到交款凭条，故选D。assertion说法；主张。 -
第22题：
单选题Which of the following is a typical data warehouse query?（）AWhat is this customers address?
BDoes this customer have any unpaid bills?
CWhat is the balance in this customers account?
DWhat are the total sales for each of the last 6 months?
正确答案： B解析： 暂无解析 -
第23题：
单选题You are a network administrator for ExamSheet.net's Windows 2000 network. Your computer is installed with Windows 2000 Professional. You schedule a task that will copy files from your computer to another computer on the network. You notice that the task is not completing correctly. You manually copy the files from your computer to other computers on the network without any errors. You verify that all of your other tasks are working correctly. You want the task to complete successfully. What should you do? （）AStart the Remote Procedure Call （RPC） Locater service and configure the service to start automatically.
BStart the RunAs service and configure the service to start automatically.
CConfigure the Task Scheduler service account to use the local Administrator account and password. Restart the service.
DUse Scheduled Tasks to configure the task to run under the security context of your account.
正确答案： A解析： 暂无解析 -
第24题：
单选题What does the first letter require Ms. Walter to do?ACall the Customer Service Center
BSend payment to the utilities firm
CReview two bills from last year
DVerify her account balance
正确答案： C解析：
根据第2段第3句If by April 15…your residence可知信中要求Ms. Walter在4月15日之前缴纳费用，否则中断服务，故选B。