问答题Practice 1　　● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.　　●Write a reply email　　● apologizing for the delay　　● explaining why the delivery was held up and why she h

Practice 9　　● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory.　　● Write a letter to Mr. Harrison:　　● Apologizing for your late delivery;　　● Explaining the reason;　　● Telling him goods are already on the way.　　● Write about 60—80 words.

Practice 14　　● You work for an advertising agency as the Project Consultant. You have received the following letter from Ms. Reeves, the PR Manager of your client, ABC Consulting Co.Dear Mr. Bridges,　　I am writing to you to propose a meeting with you on the 15th. At the proposed meeting, I would like to discuss with you how to organize an advertising campaign for our clients. I would like to have your advice on having an appropriate budget for such a project. Please let me know if you will be avail- able for the proposed meeting.　　I look forward to hearing from you soon.Sincerely,Marianne ReevesPR ManagerABC Consulting Co.　　●Write a letter to Ms. Reeves:　　● apologizing for being unable to attend the meeting　　● explaining why you cannot attend the meeting　　● suggesting another date (make it reasonably soon)　　● asking her to contact your secretary to confirm the appointment　　●Write 60-80 words　　Dear Ms. Reeves,

Directions:　　Two months ago, you and some former classmates decided to go for an outing to the Summer Palace during the National Day holidays. As the organizer, you are to write an email message to remind the others of:　　（1）when and where to meet,　　（2）what to bring, and　　（3）why they have to tell you in advance whether they will come.　　Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address.

Practice 9　　● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.　　● Write a memo to the Human Resources Manager:　　● requesting a temporary PA for the trip　　● explaining why your PA cannot go with you　　● giving the dates of the trip.　　● Write about 30-40 words on your Answer Sheet.　　MEMO　　TO:______　　From:______　　Date: 11 March 2002　　Subject: Temporary PA

Practice 1　 Suppose you have made an appointment with your friend at 5 p.m., but you have some urgent business to attend to and have to cancel your appointment. Write a note to your friend.　 (1) explaining why you have to cancel your appointment　 (2) making an apology for that　 (3) telling him how you plan to make up for it　 You should write approximately 100 words. Do not sign your own name at the end of your note. Use “Wang Lin” instead.

Practice 6　　● Your department needs to employ some temporary staff.　　● Write an email to the Human Resources Manager:　　● saying how many staff you need and giving the date you want them to start　　● explaining why you need them　　● stating what skills they should have　　● Write 40—50 words.

Practice 6　　● Read this part of a letter your boss has received from Mrs. Collins, a conference organizer.　　I am writing to ask if you would like to attend a seminar on 17 March and give a speech on business issues.　　Accommodations and the use of a car will be provided.　　If you could come, please confirm the subject of your speech and the standard of accommodations you would need.　　I look forward to hearing from you.　　● Your boss has asked you to reply to the letter, accepting the invitation.　　● Accepting the invitation;　　● Giving out the subject of your boss’s speech;　　● Explaining why your boss is interested in this subject;　　● Reserving a hotel room.　　● Write about 60-80 words.

Practice 1　　● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.　　●Write a reply email　　● apologizing for the delay　　● explaining why the delivery was held up and why she has not been able to contact you　　● explaining how she will get the order in time　　● offering a small compensation for the delay　　●Write 60-80 words.　　●Write on your Answer Sheet.

Practice 2　　● You recently attended an exhibition and saw some equipment you think your company should buy.　　● Write an email to your company’s Purchasing Manager:　　● saying what the equipment is　　● suggesting how the equipment could benefit the company　　● explaining why it is important to place an order soon.　　● Write 40 - 50 words.

Practice 3　　● Your manager is considering whether to purchase or to rent a new company premise. He has asked you to write a report concerning this.　　● Write a report for your manager, including the following information:　　● what you know about the premise,　　● why it is good for you to take the relevant action,　　● how your company would benefit from it.　　● Write 200-250 words.

Practice 8　　● You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.　　● Write a memo to all staff:　　● saying which equipment will be delayed　　● explaining when it will arrive　　● apologizing for the delay.　　● Write about 30-40 words on your Answer Sheet.　　Memo　　To:All Staff　　From:SuppliesManager　　Date:1 March2002　　Subject:New Equipment

Practice 1　　● You work for a large company. You are going to be transferred to another department within your company.　　● Write an email to all staff:　　● telling them which department you are moving to　　● saying when you will be moving department　　● explaining what your new responsibility will be.　　● Write 40-50 words.

Practice 6　　● You are the line manager in a large company. You have been informed that your marketing manager had an outstanding performance and deserved a reward.　　● Write a memo to him:　　● informing him about the reward　　● explaining why the reward is given　　● saying what the reward is going to be　　● Write 40-50 words.

Practice 1　　● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.　　● Write a memo to staff:　　● explaining why the courses are necessary,　　● saying which members of staff should attend,　　● announcing when the courses will start.　　● Write 40-50 words on a separate sheet.

Practice 7　　● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.　　● It is necessary to include the information below in the proposed letter:　　● Why are you writing the letter of compliant?　　● Why are you dissatisfied with the newly purchased product?　　● Giving description of the malfunctioned product you bought recently.　　● Explaining the fact that the after-sales service is very poor.　　● What do you ask the supplier to do?　　● Write 200~250 words on your Answer Sheet.

Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.

Practice 1　 You have received the invitation below, but you will not be able to attend the party. Write a letter to Mr. Smith, explaining the reason why you cannot go and how you plan to make up for it.　 You should write approximately 100 words. Do not sign your own name at the end of the letter. Use “Wang Lin” instead. You do not need to write the address.

Practice 2　　● You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July.　　● Write a short message to Ms. Anne Foister, your secretary.　　● Explain why you postpone your trip.　　● Mention the date when Mr. Eiton Deland will arrive.　　● Ask her to arrange your meeting.　　● Write 30-40 words on your Answer Sheet.

Practice 7　　● You are the Manager of the Marketing and Sales Department of a Computer Manufacturing Firm. The Managing Director has asked you to prepare a proposal for sales promotion of the new product—computer PC06.　　● Write a proposal for the Managing Director:　　● giving the reasons for writing the proposal　　● suggesting the principal strategy for the proposed promotional activities　　● giving the categories of promotional activity that the policy should cover　　● explaining the promotional activities will be within the total proposed budget and benefit the promotional activities would bring.　　● Write 200-250 words on the separate answer paper provided.

Practice 6　　● You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.　　● Write a note to Mr. Smith, the Assistant Purchasing Manager:　　● Enquiring about the reason for the delay;　　● Stating when the components are needed;　　● Suggesting a meeting to discuss future deliveries.　　● write 30-40 words.

Practice 8　　● You are the Managing Director of a company whose profits have recently increased and you would like to reward staff for this.　　● Write an email to all staff:　　● thanking them for their contribution　　● explaining why profits increased　　● telling them what their reward will be.　　● Write 40-50 words.

Practice 9　　● You are the Purchasing Manager for a large company. Last month you decided to look for a new supplier for the stationery and office equipment that your company uses. You have found a new supplier, Compass Office Goods Ltd.　　● Write a memo to your company’s department heads:　　● explaining why you looked for a new supplier.　　● saying who the new supplier is.　　● asking for feedback about the goods that they supply.　　● Write 40—50 words.

Practice 4　　● You work for a company which produces laser printers. You are visiting another company, to buy some computer software for your department. They have expressed an interest in your company’s printers and you would like to take twenty brochures and three sample printers with you.　　● Write a short note to Mr. Jim Asana, the sales manager.　　● Asking for his permission to take these items.　　● Explaining why you want them.　　● Mentioning the time and date when you want to collect them.　　● Write 40—50 words on a separate sheet.

Practice 2　　● Read this note you have received from your boss.　　Mary Brown at Head Office called to invite staff from our branch to have a tour round their new building. Could you reply? 20 people definitely want to go.　　She wants to know which departments we’d be most interested in seeing. She didn’t say anything about what time the tour would start. Could you please check?　　Thanks.　　● Write an email to Ms Brown:　　● thanking her for the invitation to Head Office　　● telling her how many people are planning to go　　● saying which departments people would like to see　　● asking about the time of the visit.　　● Write 60-80 words on your Answer Sheet.　　● Do not include postal addresses.