单选题What does the “writer say about customer loyalty in the first paragraph?A Business executives need to know how to generate customer loyalty.B Many executives believe more investment in customer loyalty means more profit.C It is necessary for companies

题目
单选题
What does the “writer say about customer loyalty in the first paragraph?
A

Business executives need to know how to generate customer loyalty.

B

Many executives believe more investment in customer loyalty means more profit.

C

It is necessary for companies to generate customer loyalty at all costs.

D

Customer loyalty will for sure help corporations make more money.

相似考题

1.The Importance of Information in the Supply Chain Information is important because it provides the facts that supply chain managers use to make decisions. Without information, a manger will not know what customers want, how much inventory is in stock and when more products should be produced and shipped. In short, without information, a manager can only make decisions blindly. Managers must understand how information is gathered and analyzed. This is where information technology comes into play. Information technology serves as the eyes and ears of management in a supply chain, capturing and delivering the information necessary to make a good decision. For instance, an IT system at a personal computer manufacturer may help a manager analyze the information and recommend an action. The manager can use the remaining chips first, then look at demand forecast, and determine whether to order more chips. There are four reasons why timely and accurate information has become more important for effective logistics system design and operations. First, customers recognize information about order status, product availability, delivery schedule, and shipment tracking as necessary elements of total customer service. Then, managers realize that information can be used to reduce human resource requirements. What’s more, information increases flexibility with regard to how, when, and where resources may be used to gain strategic advantage. And finally, enhanced information transfer and exchange capability using the Internet is changing relationships between buyers and sellers and refining channel relationships.21. Information is so important that()A. managers can make decisions without itB. managers can only make decisions blindly without itC. managers will know nothing without it22. Information technology()A. could be used to gather and deliver information for?decision-makingB. is necessary to make a good decisionC. can be used to determine whether to order more chips23. Information can()A. help customers to know many things but not product availability.B. not be used to reduce human resource requirementsC. help to refine channel relationships24. If you are a manager, you will use information to().A. help improve customer serviceB. order more chipsC. know which staff member is not on duty and should be laid off25. The main point of this passage is about().A. how to use informationB. the importance of informationC. where to gather information

2.A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.

3.What are three benefit that the Smart Business Architecture provides to customers?()A.enables efficient customer serviceeffctivenessB.provides anempowered fronline workforceC.createsA more informed management.D.generates customer-specific configurationsE.automatically matches customer needs to solutionsF.provides an ROI analysis for decision-makers

4.Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty

更多“单选题What does the “writer say about customer loyalty in the first paragraph?A Business executives need to know how to generate customer loyalty.B Many executives believe more investment in customer loyalty means more profit.C It is necessary for companies ”相关问题

  • 第1题：

    客户忠诚（Customer Loyalty）


    正确答案:是指客户对某一特定产品和服务产生了好感，形成了偏爱，进而重复购买的一种趋向。

  • 第2题：

    What two are elements of the operational-efficiency Business Challenge?（）

    • A、Do More with less
    • B、Improve Business Processes
    • C、Provide Flexible Channel and Delivery Options
    • D、Offer Enhanced Customer Service

    正确答案:A,B

  • 第3题：

    What are two components of the Discovery Guide in the Cisco sales approach?（）

    • A、calculating the customer's businessneed priorities
    • B、recommending a business needs-based solution
    • C、ranking customer business needs
    • D、probing more deeply into the customer's business challenges

    正确答案:C,D

  • 第4题：

    A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

    • A、Transfer the customer to another technician, who can allocate more time to the issue.
    • B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
    • C、Listen to what the customer has to say and calmly recommend the best course of action.
    • D、Use technical language to demonstrate knowledge and expertise to the customer.

    正确答案:C

  • 第5题：

    A customer is concerned about the high energy cost associated with their data center. Specifically， their concern focuses on the cooling cost of many hundreds of servers. You have a meeting with the CIO and CFO to propose a solution.  How would you prepare yourself for the meeting？ （）

    • A、Since their capacities and usage models vary， ask the customer to turn off some of the servers during off-peak and low demand time.
    • B、Investigate their expansion plans and suggest to the customer the removal of some of their servers to another location and retirement of the older servers.
    • C、Contact the CFO to find out the targeted energy savings of the company and propose to the customer the purchase of a more efficient cooling system.
    • D、Contact the CIO for a list of servers and type/model numbers. Complete a proposal outlining the savings on energy cost by deploying an IBM BladeCenter solution and total cost of ownership and return on investment.

    正确答案:D

  • 第6题：

    单选题
    A customer is concerned about the high energy cost associated with their data center. Specifically， their concern focuses on the cooling cost of many hundreds of servers. You have a meeting with the CIO and CFO to propose a solution.  How would you prepare yourself for the meeting？ （）
    A

    Since their capacities and usage models vary， ask the customer to turn off some of the servers during off-peak and low demand time.

    B

    Investigate their expansion plans and suggest to the customer the removal of some of their servers to another location and retirement of the older servers.

    C

    Contact the CFO to find out the targeted energy savings of the company and propose to the customer the purchase of a more efficient cooling system.

    D

    Contact the CIO for a list of servers and type/model numbers. Complete a proposal outlining the savings on energy cost by deploying an IBM BladeCenter solution and total cost of ownership and return on investment.


    正确答案： D
    解析： 暂无解析

  • 第7题：

    多选题
    What are three benefit that the Smart Business Architecture provides to customers?（）
    A

    enables efficient customer serviceeffctiveness

    B

    provides anempowered fronline workforce

    C

    createsA more informed management.

    D

    generates customer-specific configurations

    E

    automatically matches customer needs to solutions

    F

    provides an ROI analysis for decision-makers


    正确答案： D,C
    解析： 暂无解析

  • 第8题：

    单选题
    According to the second paragraph, many people are involved in the job to generate customer loyalty besides
    A

    producers.

    B

    suppliers.

    C

    salespeople.

    D

    vendors.


    正确答案： D
    解析：
    从第二段第四句“The scheme measured…sales force and organizational expenses.”可知销售队伍与培养顾客忠诚度有关。其中sales force对应选项C中的sales people。

  • 第9题：

    问答题
    Practice 4　　In the first year or so of Web business, most of the action has revolved around efforts to tap the consumer market. More recently, as the Web proved to be more than a fashion, companies have started to buy and sell products and services with one another. Such business-to-business sales make sense because businesspeople typically know what product they’re looking for.　　Nonetheless, many companies still hesitate to use the Web because of doubts about its reliability. “Businesses need to feel they can trust the pathway between them and the supplier,” says senior analyst Blane Erwin of Forrester Research.

    正确答案：
    【参考译文】
    网上交易开始的一两年中,大部分业务活动都围绕着努力开拓消费者市场进行。最近,随着网络被证明不是一时的潮流后,公司间才开始在网上买卖产品和服务。公司间的这种交易方式能行得通是因为商人一般都知道自己所需要的产品。
    然而,许多公司由于怀疑网络的可靠性而犹豫要不要使用网络。佛瑞斯特研究中心(Forrester Research)的资深分析师布莱恩·欧文说:“交易双方需要认识到他们可以信赖销售商和供应商之间的途径”。
    解析： 暂无解析

  • 第10题：

    单选题
    The high-tech corporate service provider produced a costing scheme in order to
    A

    find out the most loyal customer.

    B

    reduce the investment in generating customer loyalty.

    C

    launch a campaign to find out the potential customers.

    D

    observe the relationship between customer loyalty and profit.


    正确答案： A
    解析：
    关于该公司制作成本图的目的，第二段最后一句提到“Executives were curious to see just what payoff they were getting from their $2 million annual investment in customer loyalty．”，与选项D（找出顾客忠诚度和利润之间的关系）含义相同。

  • 第11题：

    单选题
    What does the writer say about entrepreneurs in the first paragraph?
    A

    It is wrong to assume that they are different from other managers.

    B

    The problems they have to cope with are specific to small businesses.

    C

    They find it difficult to attract staff with sufficient expertise.

    D

    They could learn from the organisational skills of managers in large companies.


    正确答案： A
    解析：
    第一段第二句提到“这似乎暗示着新创企业和小型企业的领导者不同于其他管理者……”，但是第三句接着对此假设予以否认。由此可知认为创业者与其他的管理者不同，这一假设是错误的，所以选A。

  • 第12题：

    单选题
    Which statement is false about sales catalogs？（）
    A

    Sales catalogs are used for customer display purposes.

    B

    With a sales catalog products can be placed in many locations.

    C

    If sales catalogs are used then it is not necessary to have a master catalog.

    D

    Sales catalogs can be used to target specific customer segments.

    E

    Sales catalogs can be used to control what products a customer can see.


    正确答案： C
    解析： 暂无解析

  • 第13题：

    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）

    • A、 identifying what a customer requires from a proposed solution
    • B、 analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、 determining what end-user training a customer requires
    • D、 addressinga customer s physical requirements

    正确答案:B

  • 第14题：

    What are the three partner benefits of service contracts?（）

    • A、renews automatically for the lifetime of the product
    • B、eliminates network problems
    • C、generate recurring revenue
    • D、helps customers speed architectural planning and design
    • E、produces higher margins than product sales along
    • F、strengthens customer loyalty

    正确答案:C,E,F

  • 第15题：

    What are three benefit that the Smart Business Architecture provides to customers?（）

    • A、enables efficient customer serviceeffctiveness
    • B、provides anempowered fronline workforce
    • C、createsA more informed management.
    • D、generates customer-specific configurations
    • E、automatically matches customer needs to solutions
    • F、provides an ROI analysis for decision-makers

    正确答案:A,B,D

  • 第16题：

    Which statement is false about sales catalogs？（）

    • A、Sales catalogs are used for customer display purposes.
    • B、With a sales catalog products can be placed in many locations.
    • C、If sales catalogs are used then it is not necessary to have a master catalog.
    • D、Sales catalogs can be used to target specific customer segments.
    • E、Sales catalogs can be used to control what products a customer can see.

    正确答案:C

  • 第17题：

    单选题
    What does the “writer say about customer loyalty in the first paragraph?
    A

    Business executives need to know how to generate customer loyalty.

    B

    Many executives believe more investment in customer loyalty means more profit.

    C

    It is necessary for companies to generate customer loyalty at all costs.

    D

    Customer loyalty will for sure help corporations make more money.


    正确答案： D
    解析：
    第一段第三句指出“Win loyalty, therefore, and profits will follow…”，随后第五行提到“…many business executives agree”，与选项B(很多总裁相信对顾客忠诚度投资越多利润就越多)表达内容相符。

  • 第18题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     identifying what a customer requires from a proposed solution

    B

     analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     determining what end-user training a customer requires

    D

     addressinga customer s physical requirements


    正确答案： A
    解析： 暂无解析

  • 第19题：

    名词解释题
    客户忠诚（Customer Loyalty）

    正确答案： 是指客户对某一特定产品和服务产生了好感，形成了偏爱，进而重复购买的一种趋向。
    解析： 暂无解析

  • 第20题：

    单选题
    It can be inferred from the passage that the writer suggests companies should
    A

    attract the more profitable customers.

    B

    pay equal attention to all the customers.

    C

    increase the investments in customer loyalty.

    D

    focus only on loyal customers.


    正确答案： C
    解析：
    从第五段第二、三句“…companies will have to find ways to measure the relationship between loyalty and profitability so that they can better identify which customers to focus on and which to ignore”可以推测作者建议公司要吸引那些可以带来利益的顾客。故选A。

  • 第21题：

    单选题
    What is true according to the third paragraph?
    A

    Chief executives spend less time on their jobs than before.

    B

    Career progression is faster than it used to be.

    C

    Company hierarchies are barriers to career development.

    D

    There will be more female executives than male executives in the future.


    正确答案： D
    解析：
    文章第三段的主题句是其第一句话，所以本段的主旨是“现如今能够很快地晋升到高层”。而且，第二个句子用具体数字表明人们从第一份工作到最后担任要职所用的平均时间缩短了。选项B的内容与之完全相符，因此答案选B。

  • 第22题：

    单选题
    You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     finding out what a customer requires from a proposed solution

    B

     analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     finding out what end-user training a customer requires

    D

     finding out a customer’s physical requirements


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    What is the main purpose of the letter?
    A

    To describe a change in the company’s customer policy

    B

    To announce the use of new communications technology

    C

    To inform executives of a professional gathering

    D

    To notify employees of the company’s expansion


    正确答案： A
    解析：
    根据短文第3段第1句you will attend a conference可知写信人要求区域主管下月参加会议，故选C。

  • 第24题：

    单选题
    A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）
    A

    Transfer the customer to another technician, who can allocate more time to the issue.

    B

    Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.

    C

    Listen to what the customer has to say and calmly recommend the best course of action.

    D

    Use technical language to demonstrate knowledge and expertise to the customer.


    正确答案： B
    解析： 暂无解析

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