问答题Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr.
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问答题
Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr. Sholes: ● Apologising for the mistake made by your side; ● Telling him how this happened; ● Offering compensations to the client. ● Write about 60—80 words.
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第1题：
Dear Vicky,
I live in Aberdeen, in the north of Scotland. My family live in Cornwall, at the other end of the country. My parents are getting old now, and I really want to go and see them this Christmas. The problem is my boss. He only gives us 2 days' holiday at Christmas. It's 500 miles to go from Aberdeen to Cornwall and then 500 miles back again, and I'll be exhausted(筋疲力尽)when I get back. I want to ask for more time off, but I don't get on very well with my boss. A few months ago, he walked into the room and heard some of us saying rude things about him. Since then the atmosphere(气氛)has been very difficult.
Anxious in Aberdeen
Dear Anxious in Aberdeen,
It's obvious to me that you need to rebuild your relationship with your boss. You have hurt his feelings, and now that you need something from him. You have realized what you have done. There is only one thing to doit's time you apologized. I'm sure your boss will be relieved(宽慰的). If you explain why you need the time off, he will probably be more than happy to let you go. Good luck!
Vicky
21. The letter-writer wants to()at Christmas.
A. have a long holiday abroad
B. visit his parents who live quite far away
C. change his job
22. The letter-writer will travel()miles to go to and come back from Com wall.
A. 500
B. 1500
C. 1000
23. The letter-writer doesn't get on well with his boss because().
A. his boss is a very rude person
B. his boss heard the letter-writer and others say very bad things about him
C. the letter-writer doesn't like the atmosphere at work
24. Vicky advises the letter-writer to().
A. make his boss apologize to him
B. give some gifts to his boss
C. apologize to his boss for what he has done
25. Vicky thinks the letter-writer's boss will()after he hears the explanation.
A. be very happy to give the letter-writer a longer holiday
B. not be happy to let the letter-writer go
C. probably give the letter-writer a raise
参考答案：21、B 22、C23、B 24、C 25、A
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第2题：
You have just come back from the U.S.as member of a SinoAmerica cultural exchange program.Write a letter to your American colleague to 1）express your thanks for his/her warm reception,2）welcome him/her to visit China in due course.You should write about 100 words on the ANSWER SHEET.Do not sign your own name at the end of the letter.Use“Zhang Wei”instead.Do not write the address.答案：解析：Dear Joe,
I would like to extend my heartfelt thanks to you for your warm hospitality when I participated in an exchange program in USA.Your generosity helped to make my stay in USA a memorable memory and gave me a good chance to know American cultures better.Besides,I think it is really an honor for me to make friends with you and I will cherish the friendship forever.I do hope that you will come to China one day,so that I could have the opportunity to repay your kindness and refresh our friendship.Please allow me to give my sincere appreciations to you again.And wish to see you in China soon.Sincerely yours,
Zhang Wei -
第3题：
问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company解析： 暂无解析 -
第4题：
问答题Practice 2 Suppose your neighbor Uncle Li feeds many pigeons in his corridor, which interferes with your daily life quite a lot. You have communicated with Uncle Li, but he refused to move away the pigeons. Write a letter of complaint to the neighborhood committee. Your letter should include: (1) a description of the situation (2) complaint about the situation (3) your request You should write approximately 100 words. Do not sign your own name at the end of the letter. Use Wang Lin instead. You don’t need to write the address.正确答案： 【范文】
Dear Sir/Madam,
I write this letter of complaint to you because I really can’t stand those pigeons in my corridor any more. My neighbor uncle Li raises many pigeons in the corridor that he shares with us and it’s very noisy with those pigeons flying in and out now and then. Moreover, it’s always so dirty and smelly with the droppings everywhere in the corridor that it’s a suffering to pass by the corridor.
I’ve communicated with uncle Li but he refused to move away his pigeons. So I’d like you to ask him to reconsider it. Because his pigeons have interfered with the life of the whole neighborhood.
Yours sincerely,
Wang Lin解析： 暂无解析 -
第5题：
问答题Practice 1 You have read the following advertisement on the Morning Post, an English newspaper. Write an application letter to the hotel manager. Your letter should include: (1) reasons for your application (2) a request for an interview You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.正确答案：【范文】
Dear hotel manager,
I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
Looking forward to your reply.
Best wishes!
Yours’ sincerely,
Wang Ling解析： 暂无解析 -
第6题：
问答题Practice 1 Suppose your friend David Johnson in Washington has just got a Ph.D. in law. Write a letter of congratulation to him. Also tell him you will attend a meeting in Washington next month. Ask him whether he has any time to show you around the city. You should write approximately 100 words. Do not sign your own name at the end of the letter...Use “Wang Lin” instead. You don’t need to write the address.正确答案： 【范文】
Dear David,
Congratulations on getting a Ph.D. in law. I know you’ve worked so hard in the past three years to get the degree, but where there is a will there is a way; you finally got what you want. I really feel happy for you. I believe your parents must be very proud of you, me too.
Do you still remember our talk before you started working on your Ph.D? You said you would be a great lawyer one day, and now you’re approaching the success. Keep working and your drearn will come true in the future. I believe it won’t take too long。
By the way, I am going to Washington for a meeting next month. Can you show me around the city then?
Congratulations again and please give my regards to your parents!
Yours sincerely,
Wang Lin解析： 暂无解析 -
第7题：
问答题Practice 4 ● You’re a job-hunter. Here’s a vacancy in which you have the confidence to fill. The procedure requires you to apply for the post in written forms in order to get an interview. ● Write a letter to Mr. Femandez: ● Asking to fill the vacancy his company is advertising; ● Introducing your educational and working backgrounds at large; ● Referring to your enclosed CV. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Fernandez,
I learnt from the New York Times of 8th September that your company had a vacancy for sales manager. I am very interested in that position.
I graduated from New York University in 2006.Up to now I’ve been working as a sales manager for a Manufacturing Company for four years.
To find out more information about my educational and working backgrounds, please refer to my CV enclosed.
I look forward to hearing from you in the near future.
Yours sincerely,
Keiko Yoshida解析： 暂无解析 -
第8题：
问答题Practice 4Your neighbor has opened a nightclub which makes your family unable to have a rest at night. Write a letter to him to(1) complain the disturbance his club brings to your family(2) suggest some solutionsWrite at least 150 words.You do NOT need to write any addresses.正确答案： 【参考范文】
Dear Sir,
As your neighbor, I really do not want to disturb your prosperous business of the nightclub, however, your club disturbs me so greatly that I have to say something. Since your club was put into operation last month, I have hardly had a good sleep. The blasting noise given out from your club from evening to early morning makes it impossible for my family to do anything at night. The sound of TV program is overwhelmed and my son can’t concentrate on his homework, not to mention that we can fall into sleep quickly. Even if I have closed the windows and managed to get asleep, the noise in deep night always wakes me up from dreams. Lack of sleep has seriously affected our normal work and study.
Here, I demand that some urgent measures, including reducing the running time and lowering the noise to an acceptable level, be taken. I will keep the right to ask police for assistance, because I don’t want to waste any more time on this issue, even the time I spent on the letter of complaint.
Yours sincerely,
Harry解析： 暂无解析 -
第9题：
问答题Practice 2 ● You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July. ● Write a short message to Ms. Anne Foister, your secretary. ● Explain why you postpone your trip. ● Mention the date when Mr. Eiton Deland will arrive. ● Ask her to arrange your meeting. ● Write 30-40 words on your Answer Sheet.正确答案： 【参考范文】
To: Ms. Anne Foister
I have to postpone my trip to Hawaii till July, as our important client, Mr. Elton Deland, will arrive on 25th June and we will have a face-to-face communication. Please arrange our meeting on June 26th.
Director Manager解析： 暂无解析 -
第10题：
问答题Directions: Suppose you are Li Ming. One of your roommates is getting addicted to smoking. You are going to write a letter, trying to persuade him to quit. Your letter should be persuasive. It may be advisable to include the following points in your letter. A letter to a roommate 1) His smoking is becoming a problem for all his roommates. 2) He is ruining his health. 3) Smoking harms the health of others around him, too. 4) He can quit if he is determined. You should write about 100 words. Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address. Now write the letter on the Answer Sheet.正确答案：
Dear Tom,
I am writing this letter to tell you how I think about your smoking.
I know you are a very kind and easy-going roommate, but your newly developed habit of smoking has really become a headache for all of us. Smoking is a bad habit because it can harm your health and ruin your life.
Smoking would make you spend much money, especially so when you are addicted to it. The cigarette contains nicotine which can hurt your lungs and windpipes directly. It is widely proved that a large percentage of people who suffer from lung cancer are smokers.
Smoking hurts not only your health, but also that of others around you. When smoking in the dormitory, you exhale the fog which fill into the air and this fog is inhaled by the people around you. Air is important to our health. But the air becomes more unbearable due to the butts left in the ashtray. We have never had fresh air since you took up the habit.
I hope you could quit this bad habit. It is not difficult if you are determined to do it. Forming a new habit takes only 21 days.
Sincerely yours,
Li Ming
(Word Count: 199)解析： 暂无解析 -
第11题：
问答题Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr. Sholes: ● Apologising for the mistake made by your side; ● Telling him how this happened; ● Offering compensations to the client. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Sholes,
We’re writing concerning your letter of 21st June. I feel deeply sorry for the serious mistake happened. To our utter surprise, there was something deadly wrong with our calculation results. Our accountant was such careless that he let something like this occur.
We’ll send you a cheque of $500 within today. As a compensation for your trouble, we would like to provide you with a special discount of 40% for your next stay, I must apologise to you again for our terrible mistake.
Faithfully Yours,
Jim Smith解析： 暂无解析 -
第12题：
问答题Practice 5You and your family are on holiday abroad. You are staying in a hotel, but you are not satisfied with some aspects of the accommodation. Write a letter to the hotel manager. In your letter, you should· introduce yourself· explain what is wrong with the hotel room, and· say what action you would like the hotel manager to take.Write at least 150 words.You do NOT need to write any addresses.Begin your letter as follows:Dear Sir or Madam,…正确答案： 【参考范文】
Dear Sir/Madam,
I am one of your hotel guests and my family (wife and two children) and I arrived from Hong Kong SAR and checked in to your hotel several days ago intending to stay for two weeks. We are in room 906 in the West Wing.
When we arrived, we were slightly disappointed with the size of the hotel room. When we pre-booked this accommodation with our travel agent, she had indicated that we would have a family suite with a double bed and two single beds for our children. However, there is only a double bed and a fold-out sofa, which is not suitable. We were also surprised that our room did not have a sea view, as promised. Finally, we have found the hotel room to be quite cold at night, with insufficient heating.
I would appreciate it if you could arrange for two single beds to be transferred into our room as soon as possible. Likewise, if several heaters for the room could also be arranged, I would greatly appreciate it.
I look forward to hearing from you.
Yours sincerely,
Brownlee解析： 暂无解析 -
第13题：
You have lost your cellphone charger at the hotel where you stayed during your vacation.Write a letter to the hotel aboul your item left behind.You should write about 100 words neatly on the ANSWER SHEET Do not sign your own name.Use"Li Ming"instead.Do not write your address答案：解析：Dear sir,IAst week our family had a wonderful time in your area,and stayed at your hotel during our time there.We have been home for two days,and I just realized that I had left my cellphone charger at your hotel.I realize that it could have been easily overlooked and has since been thrown with the garbage.But if you have a Lost and Found,could you ask someone to check if it might have been placedthere?I don't think anyone will have trouble identifying it.Thank you for your lime and assistance with this matter.Regards,Li Ming -
第14题：
问答题Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologizing for your late delivery; ● Explaining the reason; ● Telling him goods are already on the way. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning解析： 暂无解析 -
第15题：
问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith解析： 暂无解析 -
第16题：
问答题Directions: Your friend Xiao Ming saw you off on your trip to another city. Write a letter to him. In the letter, you should （1） express your thanks; （2） tell him you had a pleasant trip; （3）tell him your next plan there. You should write about 100 words. Do not sign your own name at the end of the letter. Use Li Ming instead. You do not need to write the address.正确答案： Dear Xiao Ming,解析： 暂无解析 -
第17题：
问答题Practice 3 You have read the job advertisement below in a newspaper and you want to apply for the job. Write a letter of application to the manager of the company, Mr. Meed, giving all the necessary personal information. You should write approximately 100 words. Do not sign your own name at the end of your letter. Use“Wang Lin” instead. You do not need to write the address.正确答案： 【范文】
Dear Mr. Meed,
I read the job advertisement of your company in a newspaper. And I think the job suits me very much. Now 1’d like to introduce myself to you.
My name is Wang Lin. I'm 24. I was awarded B. A. degree as an English major student in Beijing Foreign Studies University in 2002. During my college time, my marks range among top 5 of my peers in my school. After graduating from college, I worked as an interpreter in a trade company for three years. My boss gave me very high remarks about my work. And my easy-going personality made me build a broad network with my colleagues and customers. I think three years is enough to do the same work, and I want to try something new. So I write to apply for the position offered by your company. Hope I can hear from you soon.
Thanks for paying attention. Wish everything goes on well.
Yours sincerely,
Wang Lin解析： 暂无解析 -
第18题：
问答题Practice 1Write a letter to a friend who has invited you to stay with them in their country.In your letter· thank your friend for their invitation· say when you are likely to visit· say what you would like to do during your visitWrite at least 150 words.You do NOT need to write any addresses. Begin your letter as follows:Dear...正确答案： 【参考范文】
Dear Bella,
Thank you so much for inviting me to come and stay with you at your home in Rome next year. I'd love to come.
I've heard that summer is quite hot and humid there, and I'm not sure what your commitments at work are, so when do you think would be the most suitable time for me to visit? I am on holiday from university from December to February, so I am available to travel to visit you any time in these months.
I'm so excited about seeing you again and catching up on all your news. I've never been to Rome but I know it is a very beautiful city with lots of interesting history. I would love to see the Coliseum and of course all the stunning churches and old buildings. I'm also very keen on Italian food and I love shopping, so I'm sure we're going to have a great time.
Hoping to hear from you soon.
Clara解析： 暂无解析 -
第19题：
问答题Practice 6Your cousin, Xiaoming, is asking you about the admission to your university, and you’re required to write in reply to his letter. Your letter should cover these points given below:(1)the major you advise him to apply for and the reason for your advice;(2)the basic requirements to apply for this major;(3) how to do relevant preparation workWrite at least 150 words.You do NOT need to write any addresses.正确答案： 【参考范文】
Dear Xiaoming,
Thank you for your last letter. When it comes to which major you should choose, I suggest that you apply for the major of English. To begin with, English is the most popular language in the world. Also, English majors are more likely to find a good job after graduation.
In order to study at English Department, firstly, you have to spend a lot of time on it, just as the old saying goes, “Practice makes perfect”. Secondly, the basic skills of reading, writing, listening and speaking are necessary, because they are the foundations for your future study. And don’t forget “interest is the best teacher.”
As to the preparation work, you should first of all review all the vocabulary required, then you should spend some time on reading and writing. Only through these measures can you hope to enroll in our university.
Yours sincerely,
Li Ming解析： 暂无解析 -
第20题：
问答题Practice 1 ●You have just received a telephone call for your colleague, Sue Benton, who is away from her desk. A sales representative, John Smith, from Barton’s & Co has been delayed. He cannot get to a meeting with Sue, but thinks he can get there later. He has given you his mobile number and would like Sue to call him back. ● Write a message for your colleague saying: ● who has called ● why he will be late ● when he can get there ● what he wants Sue to do ● Write 30-40 words.正确答案： 【参考范文】
Hi, Sue,
John Smith from Barton’s & Co called just now and left a message that he was trapped in a traffic jam. He thinks he might be about half an hour late for the meeting with you slotted for 9 am. So he wants you to call him on 25249680 to confirm for a meeting at 9:30 am.
Alan解析： 暂无解析 -
第21题：
问答题Practice 8 ● Read this letter from Mr. Edward. The Manager Phoenix hotelDear Sir, I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and I find that you have overcharged me. I paid $450 for three nights, but I think it should be$330.I would be grateful if you could send me a cheque for the difference—$120.Yours faithfullyD. Edward ● Write a reply to Mr. Edward: ● Apologising; ● Explaining how the mistake was made; ● Confirming you will send the cheque; ● Offering a special discount for his next stay. ● Write 60—80 words.正确答案： 【参考范文】
July 5, 2007
Dear Mr.Edward,
Further to your letter of 8th June, I must offer our apologies to you for something wrong with our calculation. Besides, our cashier was so careless that let this mistake occur. We will send the cheque of $200 in 24 hours, please put your mind at rest. Meanwhile, we would like to provide you with a special discount of 15% for your next stay.
Here, I must apologise once again.
Yours sincerely,
Jane Smith MD解析： 暂无解析 -
第22题：
问答题Practice 2 ● Recently your company is planning to bid for hosting an exhibition and now the manager of your company has asked you to write a letter to the organizing committee to introduce your company to them. ● Write a letter to introduce the details about your company. ● introducing the department structure and service, ● introducing previous exhibitions you have hosted, ● expressing your confidence in the success if you are permitted to host it.正确答案： 【参考范文】
Dear Mr. Green,
I am glad to know that now you are planning to organize an international automobile exhibition and we are greatly interested in this exhibition and would like to host it.
Our company, Reliable Co. Ltd., established in the year 1985, is a professional company excelling in hosting organizations, providing supporting businesses and organizing conferences. We possess a domestic exhibition department and an international exhibition department separately, a development department, a design department, and a construction department, providing all-around services for our customers.
During the thirty years, we have established a long-term cooperative relationship with a lot of famous exhibitions. We have hosted Automobile Asia, Tour Worldwide, and Electronic Products Show, etc. We have boasted of high-quality products and services to our clients. We have offered specially tailored services like stand design, promotional material printing, and showroom adornment for the clients. Our business partners come from many countries, such as the United States of America, Brazil, the United Kingdom, Australia, South Africa and Turkey, etc.
Considering our rich experience in hosting exhibitions and arranging conferences, we truly believe that our co-operation will bring a win-win situation. We ensure that there will be a breakthrough and creations for your trade show.
Yours Sincerely,
Will Smith解析： 暂无解析 -
第23题：
问答题Practice 2You had a small fire in your room. Write a letter to your landlord Mr. Smiths, and tell him:(1) The situation of what has happened.(2) What property you have lost.(3) The recommendations you provide.Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address.正确答案： 【参考范文】
Dear Mr. Smiths,
An unhappy affair happened last Saturday in my room when I was on my holiday on the beach. Some neighboring boys were playing fireworks and one threw one firework into my broken window which caused the small fire. Fortunately my neighbor Tom found it immediately. He opened the door and put down the fire. The properties that I have lost are as follows:
(1) My bedcovering, a sweater and an overcoat.
(2) My textbooks of Education next semester.
Although they are partly spoiled, I have to change new ones. To avoid such things once more, I put forward some recommendations to you.
(1) Advise the boys not play fireworks nearby. As in some other countries, it is not allowed to play fireworks in city areas.
(2) Repair my broken windows immediately please.
(3) Check the windows and the doors of other rooms. The fire will spread if it happens somewhere else.
I hope this will get your full attention.
Yours sincerely,
Mary解析： 暂无解析 -
第24题：
问答题Directions: Directions: Your friend Xiao Feng invites you to attend his birthday party. But you are not able to attend it, Write a letter to him to （1） express your regrets, （2） state the reason, （3） offer your congratulations. You should write about 100 words. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address.正确答案：
January 15, 2004
Dear Xiao Feng,
①Thank you very much forinviting me to your birthday party, but I am very sorry that I will not be able to attend it.
②Several days agoI promised you that I wouldattend your birthday party, but I had not imagined that I would haveso much reading and assignment to do this week. ③Furthermore, I am informed that there will be an exam next Monday. ④This means I have to work overtimethroughout this week. ⑤It is a pity that I can’t go to your party. ⑥I hope you will understand me and excuse my absence.⑦I hope your party is a success and I wish you a happy birthday!
Yours sincerely,
Li Ming解析：
①道歉的事由
②③表明事由的原因
④⑤意外事情带来的后果
⑥道歉信常用结束用语
⑦给予对方生日祝福