问答题Discuss, and decide together: ● What the likely reactions from staff might be to the introduction of the scheme? ● How feedback should be given to staff on their performance?
题目
问答题
Discuss, and decide together: ● What the likely reactions from staff might be to the introduction of the scheme? ● How feedback should be given to staff on their performance?
相似考题
更多“问答题Discuss, and decide together: ● What the likely reactions from staff might be to the introduction of the scheme? ● How feedback should be given to staff on their performance?”相关问题
-
第1题：
问答题Practice 3 ● You have been informed that Mary Owen from the Medical Records Department of your company is going to retire next month, and your company will held a party in her honor. ● Write an email to all staff in your department: ● Saying what time and where the party will be held, ● Saying what the party will include, ● Saying what the employees should do. ● Write 60-80 words.正确答案： 【参考范文】
TO: All staff
FROM: MacDonald, manager of Medical Records Department
DATE: May 3rd
SUBJECT: Party for Mary Owen
Perhaps many of you have heard the news about the retirement of Mary Owen from the Medical Records Department next month.
In order to show our thankfulness for her devotion to our company for more than twenty-five years, a party is to be held in her honor. It will start at 8:00pm next Saturday at Crown Restaurant, which includes a buffet dinner and a donation towards a gift.
Please let me know before this Friday if you intend to go.解析： 暂无解析 -
第2题：
问答题Practice 4 ● Please write a memo to inform employees of the staff discounts in your company. ● Saying how much the discounts are ● Saying how should employees get their discounts ● Saying where they can get the discounts ● Write 40-50 words.正确答案： 【参考范文】
MEMO
To: All Staff
From: Cathy Miller, Personnel Manager
Date: December 15th
Subject: Staff Discounts
I am very pleased to inform you that a 20% discount will be given to employees who buy books at any of our branches.
Before the payment, simply present your work permit and discount card so that a discount will be given.
Discount card will be assigned at my office this Friday.解析： 暂无解析 -
第3题：
问答题Discuss and decide together: ● What qualities are you looking for in such a person? ● What skills should such a person possess?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: I am going to interview several candidates for the position of receptionist.
B: I’ve heard that. Do you have any ideas?
A: Sure. First of all, I’ll look at the candidate’s qualifications to see if the prospective receptionist has attended a secretarial training program or some other training courses. I also would like to know whether he/she had a proper educational background. Generally speaking, the higher his or her educational background, the better. What do you think?
B: I agree. It is also important to consider whether he/she has experience as a receptionist. Is that right?
A: Yeah, it is really of great significance. If the receptionist has related experience, he/she will help our company in a big way. As a matter of fact, a good receptionist does more than just representing the company’s image and he or she will also leaves a very important first impression of the company on the customers who come to our company. That is why the company is concerned with this.
B: Well, I understand that your company is an international company, so I think it is necessary that the receptionist is able to speak English. Is that right?
A: Absolutely. It is not enough that candidate can speak English since he/she will also take a lot of calls from our general headquarters in America and therefore is required to take notes. It certainly is not easy, but the qualified receptionist will be offered high wages. Another thing we need to consider is the candidate’s character. We should know if the candidate enjoys talking with or listening to people and how well he/she can get on with others. Do you agree?
B: That’s just what I am thinking. The candidate’s manner is essential as well. It is beyond everything that the receptionist has a pleasant manner and a desire to improve. .
A: Exactly. Nice talking to you about this. You have been very helpful.解析： 暂无解析 -
第4题：
问答题Practice 3 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Satisfaction Survey The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses. You have been asked to find out whether customers are satisfied. Discuss the situation together, and decide: ● how to find out whether the customers are satisfied ● what to ask in a customer satisfaction survey.正确答案： 【参考范例】
A: We all know customer satisfaction is essential to the survival of our businesses. How do you think we can find out whether our customers are satisfied?
B: In my opinion, in order to find out whether our customers are satisfied or not, the best and most direct way is to ask them.
A: Certainly many ways can be adopted to ask them whether they are satisfied with our company, our products, and the service they received. Can you name some common ways?
B: Sure. we can ask them face-to-face when they are about to walk out of our store or office. In addition, we can also call them on the phone after their visits and ask how they feel about our products and service.
A: Well. Good idea. Any other ways?
B: Mail them a questionnaire is also an option. This technique has long been used, which turns out to be quite effective
A: As far as I am concerned, we can ask certain questions in a customer satisfaction survey to get to know their expectations and to collect information about what need to be changed and what need to be maintained to increase their satisfaction.
B: By all means basic customer satisfaction questions should be asked, like “ Are you satisfied with the service you received?” Still, we need to ask the customers loyalty questions, for instance “What are the chances of you recommending our products/services to others?” Plus, some research needs to be done to know what the customer like and don’t like about the products, services and the company.
A: That is the point.
Follow-up questions:
(Q=question A=answer)
Q1: Do you think feedback from customers is the most important thing to consider? Why or why not?
A: Yes, their feedback can reveal a lot and be very useful. You can improve your products’ quality accordingly. ﹨No, it is not wise to completely depend on that, since some customers may not take it seriously when answering questions.
Q2: Is it essential to consider competitors’ products? Why or why not?
A: Yes. By comparison, you can know the differences and try to do a better job. ﹨No, feedback from customers is more reliable
Q3: Which is more important when aiming to improve customer services, staff training or customer satisfaction survey?
A: I would say staff training is the fundamental way to improve customer services.﹨Customer satisfaction survey can be more effective in improving customer satisfaction.
Q4: How often should you conduct a customer satisfaction survey?
A: As is said, the most wise way is to conduct a customer satisfaction survey often enough to get the most information, to upset the customers, but not so often as to upset the customers”.
Q5: Have you ever thought about what to do with the answers from a customer satisfaction survey?
A: Yes. The answers from different customers need to be compiled and used to predict trends.﹨No, feedback alone is not enough and further research together with other surveys needs also to be conducted.解析： 暂无解析 -
第5题：
问答题Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them For three candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing· You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them ● Where and when you will hold the seminar正确答案： 【参考范例】
A: You know, there is going to hold a seminar about marketing.
B: Yeah, I just want to have a talk with you about that. What facilities and seminar arrangement do you think should we make?
A: Well. I think we should prepare whiteboard and water pen, a projector, computers.
B: Yes, I agree with you , what’s more, I think we also need drinking machines and coffee machines.
A: Yeah. You remind me of something. We also need some secretaries.
B: I share your view on that. Who are we going to invite to attend and how to contact them?
A: What about inviting some senior marketing managers and some specialists on marketing to give speeches?
B: Nice. We have to hire some interpreters to make the meeting go through well.
A: That’s right. Some of them may not speak English well.解析： 暂无解析 -
第6题：
问答题Practice 6 ● Your department needs to employ some temporary staff. ● Write an email to the Human Resources Manager: ● saying how many staff you need and giving the date you want them to start ● explaining why you need them ● stating what skills they should have ● Write 40—50 words.正确答案： 【参考范文】
To: Human resource manager
From: J. Darcy
Subject: Temporary staff needed
Dear Sir,
As you know, the number of orders will increase a great deal as it always does before the Spring Festival and we are short of hands for packaging. Seven people are needed before the end of this weekend there will be no special requirements for skills.
Thanks.
Best regards解析： 暂无解析 -
第7题：
问答题Discuss and decide together: ● What travel and accommodation arrangements you will need to make before the trip? ● Which kinds of business customs in the foreign country would be useful to know about, and how?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Since it is the first time for our company to attend a trade fair in Paris, I think we have to do a lot of preparations beforehand. What’s your view?
B: I agree. I suppose we need to bring a lot of introductions, samples and brochures of our products with us. At the same time, it is advisable that we prepare free gifts printed with the name of our company so as to promote our products in the fair and pursue sales in the future. To make our exhibition special and attractive, I think it is important that we invite some experts to help us with the designing of the exhibition stand. We must make every endeavour to make our exhibition a success. What do you think?
A: That is right. I think we should also arrange an appropriate schedule. For instance, we should get there several days earlier to have enough time to settle down and prepare for the trade fair. As is known, travel fatigue, climatic changes, jet lag, foreign food, etc. will all have some adverse effect on us.
B: I wholly agree with you on that. And we need to book air tickets and reserve accommodations beforehand. As we all know, the accommodations will be difficult and more expensive due to the fair.
A: Yes. Therefore, I think we need to contact a travel agency for it can offer a variety of choices and discounts to us, which will save us time to be better prepared for the trade fair.
B: That’s just what I am thinking. Then, we must warn every member of the group of cultural differences, which may cause misunderstandings, so they should learn more about French culture before they go.
A: Can you give some examples about the things the participants should do?
B: Sure. For example, basic business customs that our participants should bear in mind include shaking hands with everyone present, inviting your customers to a lunch rather than a dinner, avoiding talking about business over the main course, etc.
A: I can’t agree with you more. What do you think about us inviting some French people to give lectures and helping the participants know more about French culture?
B: That’s great. I’ll make sure that our ideas known to the directors. Nice talking with you.解析： 暂无解析 -
第8题：
问答题Discuss, and decide together: ● What kinds of reasons might there be for staff leaving their jobs? ● What steps could be taken to reduce staff turnover?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Let’s get started. I think a lot of reasons account for staff leaving their jobs. Among these reasons, the most common one may be that some staff members feel that he/she is earning very little in his/her job. What do you see it?
B: Well, I also think there are several reasons, really. I mean, with employees expanding their horizon their outlook becomes more global. To employees, certain questions may be asked like: What do you enjoy about working here? Over the past year, have you considered about leaving? If so, why is that? What can be done to improve our company and create an even better place to work? Form employees, we are most likely to get answers like they want better training, better working conditions and better communications with their supervisors. And, above all, they want their bosses to “make me feel like I make a difference”.
A: So how can we weigh up all these factors and take appropriate steps to reduce staff turnover?
B: Well, it’s vital that the management knows exactly what they want from staff and that they have a full understanding of their key steps, one of which is linking pay and bonuses with performance. What do you think about it?
A: Yes, it’s difficult to change how things are done. Just like people, bureaucracies fall into bad habits, and the process of adapting to change can be painful. All the departments of the company should do their job well to reform the rules and working environment. So far as I am concerned, most employees are reliable and loyal and they are willing to take hard work.
B: That’s true. Surveys have been conducted recently. They show that when 15,000 employees in retail shops across the country were asked to list the 18 reasons for working where they did in order, they ranked “good pay” third. And “appreciation of work done” is in first place, with “respect for me as a person” second.
A: Therefore, the management need to put high value on staff moral. High labor turnover that results from the indiscriminate hiring of “cheap” workers can cost a lot. Many companies have declared a “war for people” so as to recruit and keep better staff.
B: If correct steps are taken to boost staff moral, labor turnover is bound to decline by more than haft. There is enough evidence that the management should spend more money on retaining employees if they hope to spend less on finding and training new ones.
A: I agree with you. I think, to reduce its labor turnover, we need to get across a simple message throughout our operating divisions, that is loyal, well-motivated employees make customers happy, which in turn, creates bigger profits and happier shareholders. It could also help to improve training of middle manager.. So could a change in bonus arrangements.
B: Meanwhile, the senior managers may become fussier about the people they recruited. They prefer to screen out job applicants who are mainly motivated by money, in other words applicants, who are pejoratively described as “pay first people” by some companies. Such people make up a surprisingly small, yet evidently disruptive, part of the service-industry workforce. Many companies found in its employee-attitude surveys that only about 20% of their workers regarded pay as their principal reason for working there.
A: Probably, you’re right. But people do annoying things out of their own will in exchange for money or entertainment, so they may go for the bait. And many middle managers in service industries are more comfortable managing demands for more money than those for increased recognition and better communications. They will need to change their ways. Well, let’s conclude what we have said and make a decision, shall we?
B: Yes, first we will go over the questions, and then make decisions together.解析： 暂无解析 -
第9题：
单选题下列（）是SQL语言查询出员工E_mail地址的语句。Aselect staffno from staff where E_mail＝NULL
Bselect staffno from staff where E_mail NULL
Cselect staffno from staff where E_mail is NULL
Dselect staffno from staff where E_mail is not NULL
正确答案： D解析： 空值比较的关键字是is NULL或者is not NULL，NULL表示字段的值未知或者不确定，表达式是is NULL或者is not NULL,例如查询缺少数学成绩的学生select *from学生基本情况表Where数学成绩is NULL。 -
第10题：
问答题Q2: What do you think are the most important criteria for measuring staff performance? (Why?/Why not?)正确答案：
A: I suppose productivity is the most important criterion for measuring staff performance. Productivity refers to the measured ability to grow things or the rate of making profits. In that sense, if an employee fails to makes profit for the company, he or she is not considered to be a good staff.
B: I don’t think productivity is the most important criterion for measuring staff performance. Instead, I think achievement is the most important criterion for measuring staff performance. He, who has completed his demanding tasks successfully or made great achievements, be it material or nonmaterial, through skill and hard work, should be regarded as a good staff.解析： 暂无解析 -
第11题：
单选题What is the purpose of the memo?ATo communicate a change in meeting arrangements
BTo request the relocation of a company event
CTo discuss the details of some construction work
DTo notify a manager of an upcoming staff reduction
正确答案： D解析：
短文第1段第1句The monthly sales staff meeting has been relocated提到会议场所的变更，故选A。 -
第12题：
问答题Q5: Apart from appraisal schemes, what other measures do you think are effective improving staff performance? (Why?)正确答案：
A: It is true that almost all organizations have the “quit-but-stay” employees who have severed their psychological contract with the organization. Many techniques are available to motivate staff, among which the most effective one is to give as much meaningful work as possible to employees. The less intrinsically interesting the work, the more needs to be done to make it acceptable such as job rotation, job enrichment and job sharing.
B: In addition to appraisal schemes, some other measures can be taken to improve staff performance, of which the most important one is to give staff due trustworthiness. If you believe in your staff, and trust your staff, you will give them the information and resources that they need to do a good job. Also through ongoing training make sure that employees have skills that are necessary to fulfill the requirements of the job. As a result, I believe, most of your staff members will certainly display their commitments to doing the job well.解析： 暂无解析 -
第13题：
问答题Practice 5 ● The company you work for has decided to join a scheme in which members of staff exchange places for six months with people from other companies overseas. ● The Chief Executive has asked you to suggest which members of staff should be the first to take part in this scheme and why. ● Write your proposal for the Chief Executive: ● suggesting which members of staff should be chosen and why they are suitable ● describing what their current responsibilities are ● explaining what these staff could learn from the exchange scheme ● outlining the benefits to the company as a whole of its participation in the scheme. ● Write 250~300 words on the separate answer paper provided.正确答案： 【参考范文】
Subject: Choosing employees for staff exchange scheme
As requested, I am submitting this report so as to give recommendations on selecting members of staff as the first to participate in a scheme in which members of staff exchange places for six months with people from other companies in England.
As for the ideal candidate, he or she will be a qualified accountant with no less than 3 years’ hands-on experience. He/she is expected to be confident and possesses excellent interpersonal and communication skills in English language. It will be an asset if he/she has a good understanding of American environment and culture.
I believe that most of the junior managers at the financial department are qualified for this scheme, for they can meet the requirements and obviously have an edge over staff of other departments. Their responsibility is about the financial control of the businesses, which includes accounting matters, cash flow management and negotiation with suppliers. Moreover, they can offer commercial support to the local managers and are heavily engaged in operational level, while managing overseas
With this scheme, staff will be more exposed to a different environment, which is bound to broaden their horizon, improve their English and sharpen their skills. I am certain that staff will have an indepth knowledge of and exposure to managing overseas businesses. Surely it would turn out to be a most rewarding experience to them as well. Exposed to different culture, the selected members will be able to share their knowledge with those never been out of China.
Providing staff with a unique experience of working overseas will boost their morale and make them valuable assets for the company. Their knowledge can also be used to expand operation home and abroad. Therefore, it will end up benefiting the company greatly.解析： 暂无解析 -
第14题：
问答题Practice 1 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Program for New Staff Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss and decide together: ● why poor time management can become a major problem in companies. ● what procedures could be adopted to ensure that time is managed effectively.正确答案： 【参考范例】
A: Hi. As you know, these days our company is sort of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems? Why?
B: When time is not well planned within a company, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task.
A: I think they often ignore the ordering of priorities. I mean certain tasks need our prior attention. But in the company every task is treated equally, even though it is a very important task.
B: That’s the point. So time should be planned in line with the significance of the tasks we need to deal with.
A: So what do you think we can do in order to manage time effectively here in our company?
B: You mean what means we can adopt?
A: Sure. That’s what our boss is asking us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management will be useful for them, especially those in supervisory positions.
B: Great. Perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we can do is to make all the managers, or even every employee, think of a job description of their own. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with regard to what sort of jobs should be given priority to. In this way, we can confirm that significant tasks are handled first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down a job description of their own.
B: And rules should be made about what sort of job should be given priority to.解析： 暂无解析 -
第15题：
单选题What has Mr. Fritz promised to do to encourage the staff?AMeet with the staff personally for motivation
BProhibit any further layoffs in the meantime
CReward staff based on their performance evaluations
DGive special prizes to sales and shipping staff
正确答案： B解析：
根据传单最后一段倒数第2句there will be no further staff reductions可知答案为B。 -
第16题：
问答题Practice 2 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Compromise on price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together and decide: ● which kind of activities would be suitable for a successful deal. ● how much are you to step down For three candidates Compromise on Price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together, and decide: ● Which kind of activities would be suitable for a successful deal. ● how much are you to step down. ●·how to show your sincerity.正确答案： 【参考范例】
B: Well, it’s really a pity that we didn’t reach any agreement on price at our last meeting. I think it’s not sensible for either side to persist in his own terms. We can make some progress.
A: Yeah. 1 can’t agree more. In consideration of making a deal before their closing visit to our corporation, I’m also ready to make some concessions.
B: How much are we to step down?
A: How about coming down by… er, 3 percent.
B: By what?
A: By there percent.
B: Ah, honestly speaking, the price you offer is really not reasonable. Almost it should be forbidden if I may say. You know, we have to keep the ball rolling.
A: You might have some good suggestions in mind. Air your opinion, please.
B: How about meeting each other half way? Each steps a bit backward so that business can be done.
A: Maybe you are right.
Question: Do you think they are likely to accept the quotation you offer this time, B?
B: Well, I think they would. You know, supply exceeds demand at present and this situation is likely to continue for a long time yet, let alone that theirs have no advantages in quality, design, style or color assortment.解析： 暂无解析 -
第17题：
问答题Practice 5 ● Photos used on staff passes will be taken from 9 a.m. to 11 a.m. next Thursday. ● write a memo to all staff telling: ● The time slot when the photographer will be working; ● What they should look like and wear. ● Write about 30—40 words.正确答案： 【参考范文】
Memo
From: Reception Department
To: All Staff
A photographer is coming to take photos for each of you next Thursday morning and will stay for two hours from nine o’clock. The photos are to be used on your passes, so please wear company uniforms and have a haircut.解析： 暂无解析 -
第18题：
问答题Discuss, and decide together: ● What effects moving premises could have on staff? ● How suppliers and customers might be affected by the relocation?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Well, relocation will concern practically all the employees. One of the concerns might be the effect of the changes while their main concern is to remain in the position. They are concerned about issues like salary, working conditions, cultural differences, and so on as well.
B: Yes, it is natural that they might be worried about their job. If business relocates, they’ll have no choice but to move to a different place. Actually, some of them will be earning less, while some others may be earning more than before.
A: That’s true. I think many employees will face redundancy or feel nervous about changing job.
B: I see what you mean. Some may feel threatened by redundancy if our company relocates to new premises. Although most of the staff may be not happy with the decision made, some of the employees might be pleased with relocation for they are looking forward to working overseas, which can offer them a once in a lifetime opportunity to live, work and build friendship in a quite different environment.
A: Right. This experience will also provide them with a chance to widen their outlook on life, appreciate cultural differences and develop new skills. But I think the company needs to employ fully qualified professionals who are resourceful, and sensitive to cultural differences.
B: In addition, being flexible is also an extremely important quality. They need to be able to imagine themselves happily adjusting to new codes of behavior and dressing, different food and even opening hours. What about the perks for working abroad, do you have any ideas?
A: Well, those to work overseas will be offered a comprehensive package, including free travel, subsidized accommodation as well as a general local salary.
B: Sounds a good idea. Anyway, I think the company will have to be careful about relocation, for the failure of a big action will have a knock-on effect throughout the whole company.
A: Well, I am still doubtful about relocation. Some people may ask: what’s the great attraction? Why is our company so eager to relocate to new premises? Suppose what we are going to say to answer these questions?
B: Well, what I can say is that relocating to new premises could be a good thing and it all depends on the circumstances of the company under discussion. It can be anything from better access to overseas markets, less labor costs, lower taxes,, quicker delivery or even a combination of any of these.
A: You’re probably right. However, it would be fair to say that the financial benefits are the main motivation, wouldn’t it?
B: Under most circumstances it probably would, yes. Without them, I believe very few companies would be interested in that. Considering our position, I think our priority is to do some market research. We need to know something about our customers and suppliers. How suppliers and customers might be affected by the relocation? Any ideas?
A: I’m not certain about what response we may receive from the existing suppliers and customers. The important issue is if the relocation will damage their confidence. Once the company has lost the confidence of the customers and suppliers, it will be very difficult to win it back.
B: Anyway, it is somehow inevitable that the company will lose some old suppliers and customers in the course of relocation. In that event, positive actions need to be taken on the part of the company to restore confidence of the suppliers and Customers.
A: Yes, we should make recommendations not only to boost moral of the employees, but also to attract customers and suppliers. You must use some advertising gimmicks to please the suppliers and customers.
B: Let’s work together to make a good proposal, shall we? First, I would propose that we conduct a survey among the employees to find out views about the relocation, and then we can pick out the thorny problems.
A: Sure. And a customer survey should also be carried out in order to get the possible responses from the suppliers and customers, and after that we can work out solutions to the problems.
B: Well, let’s get started with the findings…解析： 暂无解析 -
第19题：
问答题Discuss, and decide together: ● What measures are most effective for identifying new export markets? ● How to maintain sales in export markets?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Well, first of all, we should generalize the main points in the article. The first point is to highlight the importance of adaptation. When the company started its globalization, it had to decide which product lines to begin with. The company had a framework to identify product lines that were suitable for early globalization. Each line of business in the company’s portfolio had to be evaluated along two dimensions, that is potential pay-off (expected returns) and potential risk (degree of local adaptation required).
B: I see what you mean. Well, it’s true that we had made a lot of efforts on adaptation of our products. Each line of business in the company’s portfolio had been evaluated along two dimensions with the first dimension focused on the potential profits of globalization and the second dimension on the level of adaptation that was required to enter foreign markets.
A: Although you’re comments are well meant, they are a little vague. Enough detailed information should be given about it. Because any new development involves risk, great degree of local adaptation means great risk of failure. While the good brands could offer globally standardized services successfully, the retirement communities and the long-term-stay companies would demand far more local adaptation. Thus, full-service companies provide both a greater pay-off and less risk, so they are the best candidate for globalization. We should inform the readers of the way to maintain sales in export markets.
B: Yes, you’re right. As to how to maintain sales in export markets, firstly, we need to put the famous brands into the framework. After that we should try to keep a worldwide presence. A worldwide presence will add value to a company. Maintaining a company presence refers to maintaining its sales in export markets. To adapt a product for a foreign market could involve risks. Therefore, we need to conduct a study about feasibility first.
A: Absolutely. Besides, companies should try to get advice from consultants on choosing the right products to export. The consultants shall also give advice on choosing the most suitable foreign market and on the best way to enter a market. Then, what about the specific steps to enter a foreign market? What do you think are the safest method for it?
B: Well, as you may know, the safest method for a company to enter a foreign market is to have an agreement with a local company. And another safe method is to set up its own local production. It is also comparatively safe to find a joint venture partner.解析： 暂无解析 -
第20题：
问答题Q3: Do you think it’s better for staff to receive written or oral feedback on their performance? (Why?/Why not?)正确答案：
A: I think it’s better for staff to receive written feedback on their performance. If manager gives his/her subordinates written feedback, it will save the trouble of talking to staff face-to-face. To give oral feedback on staff performance might put supervisor/manager in a position where he or she is criticized for doing wrong or supposed to have done wrong in meeting legal requirements. Senior staff don’t have to listen to staff when they make complaints about the company.
B: I think it is sensible to give oral feedback on staff performance. Face-to-face communication contributes to improving relations between managers and staff, which can boost staff morale. Giving staff oral feedback also offers a chance for managers and staff to discuss the goals and targets together. Thus, the managers/supervisors can get valuable information from staff to employer, which in turn can be used to build new targets.解析： 暂无解析 -
第21题：
问答题Q2: How can new staff be helped to settle into their jobs? (Why?/ Why not?)正确答案：
A: I think new staff can be helped to settle into their jobs with on-the-job training or in-service training program. Plus, they can also be put in a mentoring programme. Mentoring refers to a system where people with a lot of experience, knowledge, etc. advise and help other people at work or young people preparing for work.
B: New staff can choose to participate in the mentoring programme. I am confident that many fresh employees will have interest in the mentoring program for it is helpful to them in developing professionally.解析： 暂无解析 -
第22题：
问答题Q3: What do you think the long-term effects of high staff turnover might be? (Why?/Why not?)正确答案：
A: It is evident that high staff turnover may have long-term effects on business success. Although once a rarity in business, open competition for other companies’ people is now an accepted fact. Fast-moving markets demand fast-moving organizations that are continuously refreshed with new talent. But no one is willing to see talent leave; when a good employee leaves, the business takes a hit.
B: I think staff changes might not necessarily be a bad thing for a company. Staff change may contribute to implementing targeted programs to keep the required talent in place. Jobs can be redesigned to reduce turnover. With staff changes, it is made possible for a company to promote loyalty , to work teams or to particular projects.解析： 暂无解析 -
第23题：
单选题You work as an application developer at Certkiller .com. You have been given the responsibility of creating a class named CalcSalary that will determine the salaries of Certkiller .com’s staff.The CalcSalary class includes methods to increment and decrement staff salaries.You would like to invoke the IncrementSalary and DecrementSalary methods dynamically at runtime from the sales manager application when needed. After viewing the information displayed in the exhibit， you decide to use the Salary delegate to invoke these methods. using System； public delegate boolSalary （Employee Emp， double Amount）； public class CalcSalary { // for promotions public static bool IncrementSalary （Employee Emp， double Amount） { // implementation details } // for demotions public static bool DecrementSalary （Employee Emp， double Amount） { // implementation details } What code should you use？（）AA
BB
CC
DD
正确答案： C解析： 暂无解析