单选题The reviewer finds the information about customer service very useful becauseA his company doesn’t have enough staff to provide good customer service.B the sales in his company is decreasing gradually.C the customers’ complaints are on the rise.
题目
单选题
The reviewer finds the information about customer service very useful because
A
his company doesn’t have enough staff to provide good customer service.
B
the sales in his company is decreasing gradually.
C
the customers’ complaints are on the rise.
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更多“单选题The reviewer finds the information about customer service very useful becauseA his company doesn’t have enough staff to provide good customer service.B the sales in his company is decreasing gradually.C the customers’ complaints are on the rise.”相关问题
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第1题：
You are the administrator of a SQL Server 2000 computer. One of the databases on the server contains a table named complaints. This table is used to store information about customer complaints.
The customer service representatives in your company add and edit the information in the complaints table. They work with this table by using a number of client applications, including a web-based application and a Microsoft Windows 32-bit application.
The customer service manager discovers that some customer complaints are marked as closed before they are resolved to the customer’s satisfaction.
You need to notify the customer service manager whenever a complaint is marked as closed. You do not want to make any changes to the client applications.
What should you do?
A．Create an UPDATE trigger that sends an e-mail message.
B．Create a stored procedure that sends an e-mail message. Use the stored procedures to make changes to the data.
C．Create a user-defined function that sends an e-mail message. Use the function to make changes to the data.
D．Create a rule that validates data entry. Bind the rule to the CompliantClosed column.
正确答案：A
解析：Explanation: Adding an appropriate UPDATE trigger that notifies the service manager whenever a complaint is marked is closed would accomplish the requirements. The client applications application would not have to be changed.
Note: In SQL Server 2000, triggers are a special type of stored procedure that fire automatically when an UPDATE, INSERT, or DELETE statement is issued against a table or view. Triggers are powerful tools that can be used to enforce business rules automatically when data is modified and can automate the processing for a company. Like stored procedures, triggers contain Transact-SQL statements which can include instructions to send an e-mail message when a particular column is updated
Incorrect Answers:
B: If a stored procedure is created and used the client application would have to be adjusted
accordingly. But we don’t want to make any changes in the client application.
Note: A stored procedure is a set of Transact-SQL statements compiled into a single execution plan and can return data as output parameters, which can return either data or a cursor variable; return codes, which are always an integer value; a result set for each SELECT statement contained in the stored procedure or any other stored procedures called by the stored procedure; or as a global cursor that can be referenced outside the stored procedure.
Stored procedures assist in achieving a consistent implementation of logic across applications as the SQL statements and logic needed to perform. a task can be coded and tested once in a stored procedure. Thereafter each application or user that needs to perform. that task can execute the stored procedure.
Coding business logic into a single stored procedure also offers a single point of control for ensuring that business rules are correctly enforced. Stored procedures can also be used to customize security permissions in much the same way as views. Stored procedure permissions can be used to prevent users from modifying data in certain columns and then grant users permissions to execute the procedure.
C: If a user defined function is created and used the client application would have to be adjusted accordingly. But we don’t want to make any changes in the client application.
Note: In programming languages, functions are subroutines used to encapsulate frequently performed logic. Any code that must perform. the logic incorporated in a function can call the function rather than having to repeat all of the function logic. SQL Server 2000 supports built-in functions and user-defined functions.
Built-in functions operate as defined in the Transact-SQL Reference and cannot be modified while user-defined functions allow the user to define their own Transact-SQL functions using the CREATE FUNCTION statement. User-defined functions take zero or more input parameters, and return a single value. Some user-defined functions return a single, scalar data value, such as an int, char, or decimal value.
D: Just creating a rule would only check the input, it would not notify the service manager as required.
Note: Rules are a backward-compatibility feature of SQL Server 2000 and performs the same functions as CHECK constraints. CHECK constraints are the preferred, standard way to restrict the values in a column as they are more concise than rules.
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第2题：
Why should the companies be careful about investment deals?A.They do not help build a customer base
B.They give too much power to the investor
C.They do not give the company enough money
D.They encourage the company to merge or sell答案：B解析：第2段第l句提到把公司经营的控制权交给投资者们是一个问题。故选B。 -
第3题：
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.答案：B解析：本题问的是“为什么强大的移动客户服务策略至关重要？”A选项“阻止顾客流失”；B选项“它可以帮助您获得新客户”；C选项“因为55％的客户正在使用智能手机寻求客户服务”；D选项“它可以防止失去客户”。根据主题句可知，能够帮助增加新的客户，B选项正确。 -
第4题：
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
How many people first turn to on-line channels when they seek customer service?A.C
D.D答案：B解析：本题问的是“有多少人在寻求客户服务时首先转向在线渠道？”根据主题句可知，是的人，B选项正确。 -
第5题：
共用题干
A Pay Rise or Not?
“Unless I get a rise.I'11 have a talk with the boss, Henry Manley,”George Strong said to himself. George liked his job and he liked the town he lived in,but his wife kept telling him that his pay was not enough to meet the needs of the family.That was why he was thinking of taking a job in Birmingham,a nearby city about 50 miles away.He had been offered a job in a factory there,and the pay was far better.
George lived in Wyeford,a medium-sized town .He really liked the place and didn't like the idea of moving somewhere else,but if he took the job in Birmingham,he would have to move his family there.
Henry Manley was the manager of a small company manufacturing electric motors.The corn-pany was in deep trouble because,among other reasons,the Japanese were selling such things at very low prices. As a result,Manley had to cut his own prices and profits as well. Otherwise he would not get any orders at all .Even then,orders were still not coming in fast enough,so that there was no money for raises（加工资）for his workers. Somehow ,he had to struggle along and keep his best workers as well.He sighed.Just then the phone rang.
His secretary told him that George Strong wanted to see him as soon as possible.Manley sighed again.He could guess what it was about.George Strong was a very young engineer. The company had no future unless it could attract and keep men like him.Manley rubbed his forehead （前额）;his problems seemed endless.Henry Manley's company was making enough profits to raise the workers' wages.
A:.Right
B: Wrong
C: Not mentioned答案：B解析：题目说的是：Henry Manley早已负债累累。第三段说到公司困难重重，Manley不得不降低产品价格和减少利润。但文章只是说Manley利润减少，并没提到其负债。C正确：
题目说的是：在伯明翰提供给George Strong的工作报酬要好。第一段最后一句话是这么说的：那儿的一家工厂给他提供了一份工作，报酬要好得多。
题目说的是：George Strong接受在伯明翰的那份工作的话，他将不得不把他的家留在Wyeford。第二段是这么说的：……如果他接受在伯明翰的那份工作，他将不得不把他的家搬到那里。
题目说的是：Henry Manley的公司困难重重。第三段的第二句话是这么说的：“The company was in deep trouble because…”。
题目说的是：Henry Manley的公司获得的利润足以给工人增加工资。第三段的倒数第四句是这么说的：……没有钱给他的工人加工资。
题目说的是：Henry Manley压根儿不知道George Strong为什么要见他。最后一段的第三句是这么说的：他能猜到George Strong找他的原因。
题目说的是：George Strong是Henry Manley公司最好的工程师。最后一段是这么说的：George Strong是一个很年轻的工程师。公司除非把像他这样的人留住，否则是没有前途的。这些信息不足以推出“他是一个Henry Manley公司最好的工程师。” -
第6题：
His knowledge of French is fair.A:very useful
B:very limited
C:quite good
D:rather special答案：C解析：本句意思：他的法语知识相当好。fair相当好。very useful非常有用；very limited非常有限；quite good相当好；rather special相当特殊。 -
第7题：
A customer is getting ready to install a new pSeries system into their data center. They are concerned about providing the appropriate clearance around their 7014-T42 to allow for maintenance. What reference material should the pSeries technical specialist provide to the customer？（）
- A、Sales Manual
- B、Announcement Letter
- C、Site and Hardware Planning Information
- D、Adapter， Devices， and Cable Information for Multiple Bus Systems
正确答案:C -
第8题：
问答题Practice 3 “Mini presentations”—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ● Work experience ● Command of the language of the target country ●... B: WHAT IS IMPORTANT WHEN...? Conducting a market analysis: ● Targeted customers/clients ● Comparison with major competitors ●… C: WHAT IS IMPORTANT WHEN...? Aiming to improve customer service: ● Finding out customer needs ● Dealing with complaints efficiently ●…正确答案： 【参考范例】
If you choose A:
When selecting staff for overseas training, their work performance must be taken into consideration. Selecting staff members with outstanding work performance for overseas training will set a good example for other staff members, which may encourage them to improve their work performance.
Moreover, it is also very important to consider their command of the language of the target country when selecting staff for overseas training. Staff members with a good command of the language of the target country will be able to understand instructions given by the overseas trainer well enough, participate in all training activities without language barrier, and communicate with the trainer or other trainees freely.
If you choose B:
When conducting a market analysis, it is very necessary to analyze the targeted customers/clients. This analysis may include collection and analysis of information about the targeted customers/clients in terms of gender , range of age, likes and dislikes and average income.
Furthermore, it helps to make a comparison with major competitors providing same or similar products/services. There are several aspects that may be compared, for instance, financial strength, cost efficiency, impact of advertising, product/service range and special features of products/services.
If you choose C:
When aiming to improve customer service, first of all we should find out customer needs. Different approaches can be taken to collect information concerning customer needs, for example, designing a questionnaire for collecting most information, training a team for collecting and analyzing the information, etc.
In addition, dealing with complaints efficiently is also very important, which can be done in a variety of ways.
We may set up a hot line for customers to make complaints and train a team for handling customer complaints. The members of the team should be patient, enthusiastic and have good telephone manners and interpersonal skills.
It means a lot that every complaint is dealt with seriously by the team and the customer who makes a complaint is always informed of the final result.
It is advisable that a record of all complaints made by customers and how they have been dealt with be kept so that effective ways can be suggested as for how to deal with these complaints.解析： 暂无解析 -
第9题：
单选题A Sales Specialist receives an email from a customer， requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed？ （）ASend the customer information on VMware
BSend the customer information on IBM BladeCenter
CCall the customer to ask why they are consolidating
DSend the customer information on IBM System P
正确答案： B解析： 暂无解析 -
第10题：
单选题MDC Company believes that its customers are satisfied because the company _____.Agives them opportunities to order
Bprovides good service and quality
Cguarantees the quickest delivery
Dsends new catalogues to them
正确答案： D解析：
事实细节题。本题询问：“MDC公司为什么坚信它的客户感到满意？”从文章的第四段第一句“... because you confirm our beliefs that good service and quality result in satisfied customers”可知，顾客满意的原因是由于该公司为他们提供了优质的服务以及上乘的质量。因此，MDC公司认为自己的顾客是满意的。正确答案选B。 -
第11题：
单选题The reviewer finds the information about customer service very useful becauseAhis company doesn’t have enough staff to provide good customer service.
Bthe sales in his company is decreasing gradually.
Cthe customers’ complaints are on the rise.
正确答案： B解析：
根据第四段第一句话中的非限定性定语从句可以判断出“which is struggling to maintain excellent customer service at a time when sakes are(thankfully)outpacing customer service rep availability”书评人所在的公司正在面对的问题，也就是在销售的增长幅度超过了客户服务代表人数的增长的情况下，怎样仍能保持优质的客户服务。选项B所表述的内容与原文的意思相反，选项C未提及。因此正确选项为A。 -
第12题：
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）AA solution sizing questionnaire
BVerify the customer has the proper racks
CA Technical Delivery Assessment
DVerify the customer has enough cooling in the computer room
正确答案： C解析： 暂无解析 -
第13题：
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()A.Tell the customer that he will not address any problems
B.Tell the customer that the problem is not sufficiently defined to company to a solution
C.Collect as much information on the problem without committing his company to a solution
D.Give the customer a range of solutions that might be acceptable to his company答案：C解析：经理与客户的非正式会议上提出一个问题对于项目有重大影响，客户希望开一个专题会议，项目经理应该（72）。A.告诉客户他不会提出任何问题B.告诉客户这个问题是没有充分定义C.收集更多的问题信息决定是否召开专题会议D.给客户几个可能被接受的解决方案 -
第14题：
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What does “accustomed to” mean?A.Expectant
B.Letting the customers to do
C.Used to
D.Paying customs duties答案：C解析：本题问的是“accustomed to”是什么意思？”A选项“期待的”；B选项“让客户去做”；C选项“习惯了”；D选项“支付关税”。根据主题句可知，应为“习惯于”的意思，C选项正确。 -
第15题：
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.答案：B解析：本题问的是“文章的主要建议是什么？”A选项“在客户需要联系之前识别任何遗漏或不正确的信息”；B选项“为客户提供方便快捷的在线客服”；C选项“避免失去客户，它可以帮助您获得新客户并影响盈利”；D选项“确保您的客户服务联系信息随时可在所有移动网站页面上获得”。根据主题句可知，这篇文章主要谈到是在线客户服务，提出客户的要求和经营者需要做到的是快速和便捷，B选项正确。 -
第16题：
共用题干
A Pay Rise or Not?
“Unless I get a rise.I'11 have a talk with the boss, Henry Manley,”George Strong said to himself. George liked his job and he liked the town he lived in,but his wife kept telling him that his pay was not enough to meet the needs of the family.That was why he was thinking of taking a job in Birmingham,a nearby city about 50 miles away.He had been offered a job in a factory there,and the pay was far better.
George lived in Wyeford,a medium-sized town .He really liked the place and didn't like the idea of moving somewhere else,but if he took the job in Birmingham,he would have to move his family there.
Henry Manley was the manager of a small company manufacturing electric motors.The corn-pany was in deep trouble because,among other reasons,the Japanese were selling such things at very low prices. As a result,Manley had to cut his own prices and profits as well. Otherwise he would not get any orders at all .Even then,orders were still not coming in fast enough,so that there was no money for raises（加工资）for his workers. Somehow ,he had to struggle along and keep his best workers as well.He sighed.Just then the phone rang.
His secretary told him that George Strong wanted to see him as soon as possible.Manley sighed again.He could guess what it was about.George Strong was a very young engineer. The company had no future unless it could attract and keep men like him.Manley rubbed his forehead （前额）;his problems seemed endless.Henry Manley's company was in deep trouble.
A:.Right
B: Wrong
C: Not mentioned答案：A解析：题目说的是：Henry Manley早已负债累累。第三段说到公司困难重重，Manley不得不降低产品价格和减少利润。但文章只是说Manley利润减少，并没提到其负债。C正确：
题目说的是：在伯明翰提供给George Strong的工作报酬要好。第一段最后一句话是这么说的：那儿的一家工厂给他提供了一份工作，报酬要好得多。
题目说的是：George Strong接受在伯明翰的那份工作的话，他将不得不把他的家留在Wyeford。第二段是这么说的：……如果他接受在伯明翰的那份工作，他将不得不把他的家搬到那里。
题目说的是：Henry Manley的公司困难重重。第三段的第二句话是这么说的：“The company was in deep trouble because…”。
题目说的是：Henry Manley的公司获得的利润足以给工人增加工资。第三段的倒数第四句是这么说的：……没有钱给他的工人加工资。
题目说的是：Henry Manley压根儿不知道George Strong为什么要见他。最后一段的第三句是这么说的：他能猜到George Strong找他的原因。
题目说的是：George Strong是Henry Manley公司最好的工程师。最后一段是这么说的：George Strong是一个很年轻的工程师。公司除非把像他这样的人留住，否则是没有前途的。这些信息不足以推出“他是一个Henry Manley公司最好的工程师。” -
第17题：
His knowledge of French is fair.A:quite good
B:very useful
C:very limited
D:rather special答案：A解析：本句意思：他的法语知识相当好。fair意思是“相当好的”，与quite good (相当好的）意思相近。very useful非常有用的；very limited非常有限的；rather special相当特殊的。 -
第18题：
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
- A、A solution sizing questionnaire
- B、Verify the customer has the proper racks
- C、A Technical Delivery Assessment
- D、Verify the customer has enough cooling in the computer room
正确答案:C -
第19题：
问答题Practice 1 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN MOTIVATING STAFF? ● FINANCIAL BENEFITS ● CAREER DEVELOPMENT OPPORTUNITIES ●... B WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS? ● A GOOD AFTER-SALES TEAM ● MORE CUMMUNICATION WITH CUSTOMERS ●... C WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW? ● STUDYING THE JOB ADVERTISEMENT ● STUDYING THE COMPANY ●...正确答案： 【参考范例】
Sample A:
Well, I’m very interested in this topic—what’s important when motivating staff. As far as I am concerned, I think we should take three main important factors into consideration, that is, financial incentives, career development chances and an easy-going boss. Firstly, the most important factor should be the financial benefits. They may consist of good salary, bonus and other perks. As we know, instead of working for fun, most people work to live. And also as the saying goes, money can make the mare go, thus money is very important in develop staff’s motivationm. Secondly, career development chances are quite important. In reality, there is nobody who does not want to be promoted. If there are not any good career prospects in a job, staff will probably give up the job. Finally, an easy-going boss is also important. Nobody is willing to work with a difficult boss. In conclusion, financial incentives, career development chances and an easy-going boss are important in motivating staff.
Sample B:
Well, I’d like to talk about the important factors that are beneficial to improve customers’ satisfaction. Firstly, we need a group of outstanding after-sales service team. It is true that it is difficult to meet the demands of every customer, but our duties involve dealing with customers’ complaints and trying all manner of ways to solve their problems. In order to cultivate an efficient group of after-sales service team, we must arrange some staff training courses. Besides, we need to conduct researches on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. On the basis of the result of the researches, we can make improvement. In a word, a excellent after-sales team and more communication with customers can help improve customer satisfaction.
Sample C:
The objective of my talk is how to prepare for a job interview. I think the preparation mainly consists of studying the job advertisement, finding out information about the company and preparing yourself psychologically. First of all, you should study carefully the job advertisement so that you can match your qualifications, such as knowledge, abilities and skills, with the specifications required for the vacancy. You must make the interviewer believe that you have all the qualifications required, thus you are the right kind of person they are looking for. Secondly, you should know more about the company, for example its profile, requirements, existing problems, structure, campaigns and future plans. Finally, you should also prepare yourself psychologically and this will help you overcome stress. For example, rehearsing the interview with your friends is a good way of relaxation exercise that can put confidence in you.解析： 暂无解析 -
第20题：
问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company解析： 暂无解析 -
第21题：
问答题Practice 19 The ABC Railway Company has greatly improved its public hotline service. Simply dial 3929-3499 to get information about all the services of the company. The telephone information system is working to serve you 24 hours all year round. The customer service staff(员工) are also ready to provide you with the information you need. Their service hours are from Monday to Sunday, 7:00 am to 9:00 pm.正确答案：
【参考译文】
ABC铁路公司现已大大改善了它的公共热线电话服务。您只需拨打3929-3499,便可获得本公司的所有服务信息。公司的电话信息系统将为您提供全年每天24小时的服务,公司的客户服务人员也会随时为您提供所需要的信息,服务时间为星期一至星期日,上午7时至晚上9时。解析：
①public hotline service公共热线电话服务。
②dial拨打电话。
③be ready to预备，即将。 -
第22题：
单选题In order to increase revenues, a cellphone company has decided to change its fee structure. Instead of charging a flat rate of $20 per month and $0.05 for every minute over 200 minutes, the company will now charge $50 per month for unlimited usage. Which of the following is a consideration that, if true, suggests that the new plan will not actually increase the company’s revenues?AA rival company, which charges no start-up fee, offers an unlimited calling plan for $40 per month.
BTwo-thirds of the company’s customers use less than 500 minutes per month.
CStudies have shown that customers using unlimited calling plans will increase their monthly usage of minutes by over 50 percent.
DOne-fifth of the company’s customers use in excess of 1,000 minutes per month.
EIn recent months the company has received several complaints of insufficient signal strength and poor customer service.
正确答案： D解析：
如果出现A项的情况：对手公司提供比该公司便宜20%的服务计划，那么顾客会倾向选择对手公司，导致该公司的收入下降，故本题选A项。 -
第23题：
单选题You work with a SQL Server 2005 database that provides banking information for customers. You want customers to see banking reports that combine data that is retrieved from the database with real-time investment information that comes from a Web service provided by a third party. The investment information must be current when the reports are executed. You need to create the appropriate objects that support the reports. What should you do?（）APublish the data in the database as an XML Web service by using the FOR XML AUTO clause.
BCreate a table to store the banking information for each customer. Create a trigger that fires when data is inserted into the table that joins with the data coming from the Web service.
CCreate a Transact-SQL stored procedure that uses a temporary table to store the banking information for each customer. Update the table with the values from the Web service.
DHave a developer in your company create an assembly that calls the remote Web service. Create aCLR function by using the assembly. Call the CLR function and combine the results with banking information in the database.
正确答案： A解析： 暂无解析 -
第24题：
问答题Passage 8 ● Read the magazine article below about a company which checks on the service provided by shops. ● Choose the correct word to fill each gap, from A, B or C on the opposite page. ● For each question 29-40, mark one letter (A, B or C) on your Answer Sheet.SECRET SHOPPERS Tim Wright knows all about making companies more efficient. His firm, Check-up, sends ‘secret shoppers’ into retail and leisure companies (29)______ order to make sure that customers are receiving good service. After (30)______ visit, the secret shoppers prepare a report for the company to let them know (31)______ good or bad the service was. ‘Companies like to know,’ says Mr. Wright, ‘that (32)______ customers go into a store just a few minutes before closing time, they will (33)______ get good service.’ Check-up (34)______ set up in the west of England in 1992 and (35)______ two years moved to London so it could offer a nationwide service. (36)______ the last three years, Check-up’s profits have (37)______ dramatically as companies have come to realize (38)______ great importance of good customer service. Having started with just; three employees, Check-up now has a staff (39)______ sixty-five and last week (40)______ an important new contract with a major supermarket chain. 29. A in B by C on 30. A our B his C their 31. A whether B how C if 32. A while B when C. As 33. A still B yet C. Already 34. A has B is C was 35. A until B. After C later 36. A From B During C Since 37. A increase B increasing C increased 38. A this B that C the 39. A of B. At C too 40. A sign B signed C signing正确答案： 29.A in order to固定搭配,意为“目的是……”,这里的意思是“他的公司,Check-up,会派遣秘密的购物者去零售和休闲公司,目的是保证顾客收到良好的服务”。
30.C 这里需要填入的是人称代词的所有格形式,又因为此处指的是“secret shoppers”,所以用复数第三人称的所有格形式,their。
31.B how可以修饰形容词、副词、动词,“how good or bad the service was”作动词know的宾语,意思是“服务有多么地好或者是有多么地不好”。如果选A项,则正确的形式是whether the service was good or bad。whether用作连词,意思是“是否,是不是”,可与or或or not连用,除引出宾语从句外,还可引出主语从句、表语从句、同位语从句或与不定式连用,但其后不接形容词。
32.B 词义辨析题。While、when和as这些连词均可表示“当…时”引出时间状语从句。when所引导的从句,其谓语动词既可是持续动词,也可是短暂动词;谓语动词动作发生的时间可以与主句谓语动词的动作是同时,或之前、之后。这里的“go into a store”发生在主句中的“get good service”之前,所以选when。而while句中的谓语动词应为持续动词,不用短暂动词,谓语动作发生的时间通常与主句谓语动词动作发生时间是同时。as侧重指从句与主句的动作同时进行,谓语动词可以是持续性的,可以是短暂性动词。
33.A still用作副词时,意思是“还,仍旧,尚”,这里的意思是“他们仍然会得到良好的服务”。而yet多用于疑问句或否定句。already一般用于肯定句中,与动词搭配时,静态动词多用一般式,动态动词多用完成式,already不用于一般将来时。
34.C 空格后提到了一个时间点“in 1992”,由此可知这里应该是过去时,所以选was。
35.B 这里的意思是“两年后搬到了伦敦”,所以选after。
36.B during可以表示一定时间中的某个时间点,意思是“当…之际”;还可表示一定时间中的某个时间段,意思是“在…期间”;during也可表示延续某事件的全过程,意思是“在…整个期间内”。所以这里选during,意思是“在过去的三年里”。from只表示某事的起点,后面接的是一个时间点,而这里“the last three years”是一个时间段,所以可以排除from。since用作介词的意思是“从…以来,自从…之后”,其宾语常指过去的一个时间点,所以since也可以排除。
37.C 这里是现在完成时,所以应该用increase的过去分词形式increased。
38.C the importance of意为“…的重要性”,常用表达方式。
39.A of用于说明数量、价值或年龄,a staff of sixty-five意为“六十五个员工”。
40.B 空格前出现了last week,故可知这里的时态是过去时,所以选signed。解析： 暂无解析