问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the d
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问答题
Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.
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第1题：
问答题Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologizing for your late delivery; ● Explaining the reason; ● Telling him goods are already on the way. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning解析： 暂无解析 -
第2题：
问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company解析： 暂无解析 -
第3题：
问答题Practice 7 ● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect. ● It is necessary to include the information below in the proposed letter: ● Why are you writing the letter of compliant? ● Why are you dissatisfied with the newly purchased product? ● Giving description of the malfunctioned product you bought recently. ● Explaining the fact that the after-sales service is very poor. ● What do you ask the supplier to do? ● Write 200~250 words on your Answer Sheet.正确答案： 【参考范文】
June 17, 2006
Dear Mr. Walker,
I am writing to draw your attention to a new $ 5,999 flat-panel LCD computer screen with built-in speakers which I purchased from Hewlett-Packard branch in Beijing on 28 May 2006. It is very unfortunate that only after using less than ten days, some problems have occurred. I regret to tell you that the flat-panel LCD computer screen malfunctioned. In addition, the music system does not work the way it should making a lot of noise. What’s worse, even one speaker is out of order.
On 6 June only a few days outside the ‘replacement for product fault’ window, the built-in speakers on the unit failed to work properly. Although I called the sales Rep immediately, not until four days later did a technician arrived to check the problem. After a 20-second test (by the way, he is using my borrowed earphones to test the unit), I was told that the Hewlett-Packard screen speakers were not functioning! However, no information was given to me about what was to be the solution to this annoying problem. Clearly the screen has a multimedia purpose, yet with these audio problems most of the enjoyment was lost. A technician named Hewlett-Packard’s senior officer who guaranteed that they were doing ‘everything’ possible to remedy the situation. I was told to call him ‘any time’, and they would do ‘anything’ to help me out. Sixteen days has passed after reporting the problem, nothing was heard from the Sales Rep or Hewlett-Packard.
As one of the famous computer producing manufacturers, your company-Hewlett-Packard is enjoying high prestige among customers around the world. Yet I don’t understand why I should get such an inferior quality product and such a poor after-sales service. According to the terms of guarantee of your company, it is your company’s responsibility to have the computer screen with built-in speakers repaired. I would appreciate it if you could repair the computer screen as the earliest possible time, or exchange it for a better model. Otherwise, I will have no choice but to ask for solution at the Consumer Association. Your prompt attention to this letter will be appreciated.
I am looking forward to hearing from you soon.
Yours sincerely,
Peter Stephen解析： 暂无解析 -
第4题：
问答题Task I (10 marks) Write a letter to a company declining a job offer. In the letter, you: ● Express your gratitude to the company for the job offer ● Explain the reason(s) why you have to decline the offer ● Apologise and extend your good wishes to the company Write a letter of between 100 and 120 words in an appropriate style on the answer sheet. Do not write your name or address.正确答案：
Dear Mr. Frank,
Thank you for the time and effort you spent considering me for a position as seminar leader. I am grateful for your offer of employment.
While I believe firmly in the mission of your company and appreciate the challenging opportunity you offer, I have had another offer which I believe more closely matches my current career goals and interests. Therefore, although it was a difficult decision, I must decline your offer and offer you my sincere apologies.
I do appreciate all the courtesy and hospitality extended to me by your office, and I wish you well in your endeavors. I hope our paths will cross again in the future.
Thank you again for your time and consideration.
Sincerely,
Jane Chole
(Word Count: 123)解析： 暂无解析 -
第5题：
问答题Practice 1 You have read the following advertisement on the Morning Post, an English newspaper. Write an application letter to the hotel manager. Your letter should include: (1) reasons for your application (2) a request for an interview You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.正确答案：【范文】
Dear hotel manager,
I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
Looking forward to your reply.
Best wishes!
Yours’ sincerely,
Wang Ling解析： 暂无解析 -
第6题：
问答题Practice 1 You have received the invitation below, but you will not be able to attend the party. Write a letter to Mr. Smith, explaining the reason why you cannot go and how you plan to make up for it. You should write approximately 100 words. Do not sign your own name at the end of the letter. Use “Wang Lin” instead. You do not need to write the address.正确答案： 【范文】
Mr. Smith,
Congratulations for your 10th wedding anniversary! Thanks for inviting me to your10th wedding anniversary. I'd like to go to your party at Park Hotel, but I have to go to Beijing for business on that day so I'm afraid I couldn't attend your party. I hope that won't bother you. I will bring a present for you from Beijing. And my wife and I will visit you after my coming back. Wish you have a good time. And congratulations again! Have a goodtime
Yours respectively,
Wang Lin解析： 暂无解析 -
第7题：
问答题Practice 2 ● You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July. ● Write a short message to Ms. Anne Foister, your secretary. ● Explain why you postpone your trip. ● Mention the date when Mr. Eiton Deland will arrive. ● Ask her to arrange your meeting. ● Write 30-40 words on your Answer Sheet.正确答案： 【参考范文】
To: Ms. Anne Foister
I have to postpone my trip to Hawaii till July, as our important client, Mr. Elton Deland, will arrive on 25th June and we will have a face-to-face communication. Please arrange our meeting on June 26th.
Director Manager解析： 暂无解析 -
第8题：
问答题Practice 1 ● Your company recently sponsored an event and the head of marketing has asked you to write a report about it. ● Write your report for the head of marketing ● Outlining the reasons for choosing to sponsor the event ● Describing the positive outcomes of sponsoring the event ● Explaining the disadvantages that resulted from sponsoring the event ● Making recommendations concerning future sponsorship activity. ● Write 200-250 words.正确答案： 【参考范文】
Report on Sponsoring ‘‘2009 Super Girl” Introduction:
The purpose of this report is to find out reasons of sponsoring “2009 Super Girl” on Hu’nan TV and evaluate this decision in order to guide next year’s sponsoring policy.
Reasons:
This year’s “Super Girl” was sponsored by our company, as it would be shown on Hu’nan TV. It was expected that this exposure would improve public recognition of the company name and its products because during the break time the candidates, hosts and hostess will make recommendation to our casual clothes.
Advantages & Disadvantages:
We delegated a market research company to conduct an on line research in the week following the broadcast, and this revealed an increase of six percentage points in public awareness of our name in comparison with a year ago. Furthermore, after the program sales increased by nearly 50 percent immediately, compared with the same period in the previous year. Also, since we sponsored it we have received more offers than last years.
The cost of sponsorship had taken up over half the total marketing budget for the current financial year, which was greater than expected. The research found that too many offers led to another problem: it is impossible for the company to complete the tasks punctually because we lack skilled workers and enough equipment.
Recommendation:
It would be advisable that sponsorship should be on the basis of the company’s financial ability and strictly follow its annual budget. Besides, proper investment on staff and new equipment would make contribution to the company’s development.解析： 暂无解析 -
第9题：
问答题Practice 6 ● You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department. ● Write a note to Mr. Smith, the Assistant Purchasing Manager: ● Enquiring about the reason for the delay; ● Stating when the components are needed; ● Suggesting a meeting to discuss future deliveries. ● write 30-40 words.正确答案： 【参考范文】
I’m writing to enquire about the reason of the delay of the ordered components. The components are needed by next Friday. In order to smooth our collaboration, I suggest we should have a meeting to discuss future deliveries.解析： 暂无解析 -
第10题：
问答题Practice 2 ● You recently attended an exhibition and saw some equipment you think your company should buy. ● Write an email to your company’s Purchasing Manager: ● saying what the equipment is ● suggesting how the equipment could benefit the company ● explaining why it is important to place an order soon. ● Write 40 - 50 words.正确答案： 【参考范文】
I would like you to know that we could purchase a scanner I saw in the trade fair. It would be easier to transfer some important materials or pictures into business printings. The supplier with the latest scanners will offer us a 10% discount if we order it soon.
Regards,解析： 暂无解析 -
第11题：
问答题Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr. Sholes: ● Apologising for the mistake made by your side; ● Telling him how this happened; ● Offering compensations to the client. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Sholes,
We’re writing concerning your letter of 21st June. I feel deeply sorry for the serious mistake happened. To our utter surprise, there was something deadly wrong with our calculation results. Our accountant was such careless that he let something like this occur.
We’ll send you a cheque of $500 within today. As a compensation for your trouble, we would like to provide you with a special discount of 40% for your next stay, I must apologise to you again for our terrible mistake.
Faithfully Yours,
Jim Smith解析： 暂无解析 -
第12题：
问答题Practice 1 ● You work for a large company. You are going to be transferred to another department within your company. ● Write an email to all staff: ● telling them which department you are moving to ● saying when you will be moving department ● explaining what your new responsibility will be. ● Write 40-50 words.正确答案： 【参考范文】
Dear colleagues,
I am writing to tell you that I will leave this department so as to take over a new job in the purchasing department. My new job will begin on June 7th, 2009 and negotiating supply contracts will be my main responsibility.
Thank you.
Karen解析： 暂无解析 -
第13题：
问答题Practice 1 ● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff. ● Write a memo to staff: ● explaining why the courses are necessary, ● saying which members of staff should attend, ● announcing when the courses will start. ● Write 40-50 words on a separate sheet.正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.解析： 暂无解析 -
第14题：
问答题Practice 7Suppose you are Li Ming, please write a letter to the University President about the Canteen Service on Campus. Your letter should cover these points:(1) food quality and price,(2) your impression on the dining environment and canteen servicePlease note: you may praise the canteen service in your letter or you may criticize and suggest, or you can do the both. Write at least 150 words.You do NOT need to write any addresses.正确答案： 【参考范文】
Dear Mr. President,
I am a student of computer science in our university. I am writing this letter to you to show you the canteen service on campus on behalf of some students of our department.
Firstly, we feel we need more varieties of foods served to us, which means every student can get the food suitable for his taste and his pocket-money allowance. Secondly, we find it essential to elongate the opening hours of the canteen. A student from a class that ends at 12:00 at noon may reach the canteen no sooner than 12:30. However, the fact is that the canteen is already closed when he gets there. Thirdly, we are greatly concerned with the dining environment. We feel that student diners are entitled to a better dining environment than what they are having now.
We do hope that the university authority will look into the problems and solve them.
Yours Sincerely,
Li Ming解析： 暂无解析 -
第15题：
问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith解析： 暂无解析 -
第16题：
问答题Practice 2 Suppose your neighbor Uncle Li feeds many pigeons in his corridor, which interferes with your daily life quite a lot. You have communicated with Uncle Li, but he refused to move away the pigeons. Write a letter of complaint to the neighborhood committee. Your letter should include: (1) a description of the situation (2) complaint about the situation (3) your request You should write approximately 100 words. Do not sign your own name at the end of the letter. Use Wang Lin instead. You don’t need to write the address.正确答案： 【范文】
Dear Sir/Madam,
I write this letter of complaint to you because I really can’t stand those pigeons in my corridor any more. My neighbor uncle Li raises many pigeons in the corridor that he shares with us and it’s very noisy with those pigeons flying in and out now and then. Moreover, it’s always so dirty and smelly with the droppings everywhere in the corridor that it’s a suffering to pass by the corridor.
I’ve communicated with uncle Li but he refused to move away his pigeons. So I’d like you to ask him to reconsider it. Because his pigeons have interfered with the life of the whole neighborhood.
Yours sincerely,
Wang Lin解析： 暂无解析 -
第17题：
问答题Practice 3 You have read the job advertisement below in a newspaper and you want to apply for the job. Write a letter of application to the manager of the company, Mr. Meed, giving all the necessary personal information. You should write approximately 100 words. Do not sign your own name at the end of your letter. Use“Wang Lin” instead. You do not need to write the address.正确答案： 【范文】
Dear Mr. Meed,
I read the job advertisement of your company in a newspaper. And I think the job suits me very much. Now 1’d like to introduce myself to you.
My name is Wang Lin. I'm 24. I was awarded B. A. degree as an English major student in Beijing Foreign Studies University in 2002. During my college time, my marks range among top 5 of my peers in my school. After graduating from college, I worked as an interpreter in a trade company for three years. My boss gave me very high remarks about my work. And my easy-going personality made me build a broad network with my colleagues and customers. I think three years is enough to do the same work, and I want to try something new. So I write to apply for the position offered by your company. Hope I can hear from you soon.
Thanks for paying attention. Wish everything goes on well.
Yours sincerely,
Wang Lin解析： 暂无解析 -
第18题：
问答题Practice 1Write a letter to a friend who has invited you to stay with them in their country.In your letter· thank your friend for their invitation· say when you are likely to visit· say what you would like to do during your visitWrite at least 150 words.You do NOT need to write any addresses. Begin your letter as follows:Dear...正确答案： 【参考范文】
Dear Bella,
Thank you so much for inviting me to come and stay with you at your home in Rome next year. I'd love to come.
I've heard that summer is quite hot and humid there, and I'm not sure what your commitments at work are, so when do you think would be the most suitable time for me to visit? I am on holiday from university from December to February, so I am available to travel to visit you any time in these months.
I'm so excited about seeing you again and catching up on all your news. I've never been to Rome but I know it is a very beautiful city with lots of interesting history. I would love to see the Coliseum and of course all the stunning churches and old buildings. I'm also very keen on Italian food and I love shopping, so I'm sure we're going to have a great time.
Hoping to hear from you soon.
Clara解析： 暂无解析 -
第19题：
问答题● You have to attend an OTJ training program organized by the Headquarters of your company. ● Write a message to your Department Manager, Robert Bush: ● requesting time off to attend the program, ● stating when the program is and for how long, ● explaining the reason that you have to go. ● Write 40—50 words.正确答案： 【参考范文】
To: Mr. Bush
Date: 6 May 2009
I would like to take some time off to attend an OTJ program organized by the Headquarters, which will take place on 6 May and is going on regularly every Friday until the end of July. So I am wondering if it is OK for me to go.
Thanks!解析： 暂无解析 -
第20题：
问答题Practice 1 ● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals. ●Write a reply email ● apologizing for the delay ● explaining why the delivery was held up and why she has not been able to contact you ● explaining how she will get the order in time ● offering a small compensation for the delay ●Write 60-80 words. ●Write on your Answer Sheet.正确答案： 【参考范文】
Dear Ms. Spinks,
Thank you for writing an email concerning the missing delivery. I must apologize to you for the inconvenience caused by the delay. I have investigated the matter, and found out that a dockers’ strike at the port led to the delay. This morning we went to the port to negotiate with the dockers’ union for a quick loading, which is the reason why you were unable to get in touch with us. I must give you my apology for any inconvenience.
I am happy to inform you that the dockers have agreed to ship the goods of your order and the ship may start sailing this afternoon so that it will reach your city in two days as soon as possible. In order to compensate for the delay, we are willing to offer you a 15% discount of the charge for your order.
We look forward to receiving more orders from your company in the near future.
Yours sincerely,David Bentley
General Manager解析： 暂无解析 -
第21题：
问答题Directions: Suppose you are Li Ming, and you are not satisfied with the service in your library, such as the books not arranged in serial orders, librarians’ bad service and the noise in the reading- room. Write a letter to President of your university to make a complaint and give suggestions at the same time. You should write about 120 words. You do not need to write the address. Now write the letter on the Answer Sheet.正确答案：
Dear President:
I am a junior of our University. Now, I would like to express my opinions about the library in our university. With the increasing of the number of our students, the bad service of our library has become a big problem to draw our attention.
Firstly, the services of librarians are too bad. We cannot see the smiles on librarians’ face but coldness. When we need a book, they often ask me to find it on my own, not helping. Whenever we are borrowing or lending, they are often not at their position. It will waste our too much time. Secondly, the books are not arranged in serial orders. We often cannot find the right place of our needed book. It is too inconvenient for us to find them in short time. Thirdly, there are too many noises in the reading-room. Some students listen to the music, some call the telephone, and some have a talk with classmates. In that case, we couldn’t concentrate on our study actually.
As far as I am concerned, there are some suggestions as follow. For instance, we should improve our library's regulation about both the librarians and the students. Meanwhile, in order to find them easily, we ask the librarians to write the order number on all the books, and record the books’ summary in the computer. With these improvements, I am sure we will have happier time during our university life.
Best wishes!
Yours sincerely,
Li Ming解析： 暂无解析 -
第22题：
问答题Practice 2 ● Recently your company is planning to bid for hosting an exhibition and now the manager of your company has asked you to write a letter to the organizing committee to introduce your company to them. ● Write a letter to introduce the details about your company. ● introducing the department structure and service, ● introducing previous exhibitions you have hosted, ● expressing your confidence in the success if you are permitted to host it.正确答案： 【参考范文】
Dear Mr. Green,
I am glad to know that now you are planning to organize an international automobile exhibition and we are greatly interested in this exhibition and would like to host it.
Our company, Reliable Co. Ltd., established in the year 1985, is a professional company excelling in hosting organizations, providing supporting businesses and organizing conferences. We possess a domestic exhibition department and an international exhibition department separately, a development department, a design department, and a construction department, providing all-around services for our customers.
During the thirty years, we have established a long-term cooperative relationship with a lot of famous exhibitions. We have hosted Automobile Asia, Tour Worldwide, and Electronic Products Show, etc. We have boasted of high-quality products and services to our clients. We have offered specially tailored services like stand design, promotional material printing, and showroom adornment for the clients. Our business partners come from many countries, such as the United States of America, Brazil, the United Kingdom, Australia, South Africa and Turkey, etc.
Considering our rich experience in hosting exhibitions and arranging conferences, we truly believe that our co-operation will bring a win-win situation. We ensure that there will be a breakthrough and creations for your trade show.
Yours Sincerely,
Will Smith解析： 暂无解析 -
第23题：
问答题Practice 3 ● Your manager is considering whether to purchase or to rent a new company premise. He has asked you to write a report concerning this. ● Write a report for your manager, including the following information: ● what you know about the premise, ● why it is good for you to take the relevant action, ● how your company would benefit from it. ● Write 200-250 words.正确答案： 【参考范文】
To: Manager
From: Will Smith
Date: Oct.23, 2012
Subject: New Premise
Introduction
The Health, Safety, and Environmental team and the Admin Team jointly inspected our targeted premise-16th floor of the Fortune Building. It is an upscale office building with very good facilities such as parking lot, and A/C. The top floor of the building is what we are looking at. It is quoted 100 per square meters per month.
Recommendation
We, the working team, suggest that we would like to take this premise. We made this decision after inspecting a dozen of office buildings in the three month’s. The judgment is made in terms of the cost, fame and accessibility. The schedule of its availability can also satisfy our schedule of moving.
Conclusion
In the downtown area, this is the ONLY new office building. Locating in the downtown area means that we get much closer to all our suppliers and customers. This will make us more appealing and bring us convenience, and also save our people time, cost and energy to travel from what we are now to the downtown area. The building has really very good fame that matches us as a Multi-National Company better than before. With respect to cost, our planned budget is enough to cover the cost, and according to the agency the offer is negotiable.解析： 暂无解析 -
第24题：
问答题Practice 5You and your family are on holiday abroad. You are staying in a hotel, but you are not satisfied with some aspects of the accommodation. Write a letter to the hotel manager. In your letter, you should· introduce yourself· explain what is wrong with the hotel room, and· say what action you would like the hotel manager to take.Write at least 150 words.You do NOT need to write any addresses.Begin your letter as follows:Dear Sir or Madam,…正确答案： 【参考范文】
Dear Sir/Madam,
I am one of your hotel guests and my family (wife and two children) and I arrived from Hong Kong SAR and checked in to your hotel several days ago intending to stay for two weeks. We are in room 906 in the West Wing.
When we arrived, we were slightly disappointed with the size of the hotel room. When we pre-booked this accommodation with our travel agent, she had indicated that we would have a family suite with a double bed and two single beds for our children. However, there is only a double bed and a fold-out sofa, which is not suitable. We were also surprised that our room did not have a sea view, as promised. Finally, we have found the hotel room to be quite cold at night, with insufficient heating.
I would appreciate it if you could arrange for two single beds to be transferred into our room as soon as possible. Likewise, if several heaters for the room could also be arranged, I would greatly appreciate it.
I look forward to hearing from you.
Yours sincerely,
Brownlee解析： 暂无解析