A laser printer keeps displaying, ‘Paper Jam – Front Door’. It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?（）A、The printer fuser assembly needs to be

第1题：

A laser printer prints pages with a gray background. Which of the following is the MOST possible cause of the problem? （）

• A、Transfer roller
• B、Paper type
• C、Print head
• D、Fuser

第2题：

A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?（）

• A、The pickup rollers need to be replaced.
• B、The paper is too wide for the tray.
• C、The toner cartridge is leaking.
• D、The pickup assembly is missing.

第3题：

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

• A、“The process of removal is extremely complex and only certain individuals would understand”.
• B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
• C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
• D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

第4题：

A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem? （）

• A、Pickup rollers
• B、Print head
• C、Drum
• D、Fuser

第5题：

A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?（）

• A、Feed roller gear is broken.
• B、Feed rollers are dirty.
• C、Fuser has overheated.
• D、Toner cartridge needs to be replaced.

第6题：

A technician is checking on a printer that is frequently jamming. The jams always consist ofmultiple papers becoming stuck. The paper in the printer was just reloaded this morning. Which of the following is the MOST likely reason for the jams?（）

• A、The drum is old and needs to be replaced.
• B、The fuser is not coming up to the proper temperature.
• C、The paper tray rollers are too tight.
• D、The paper is damp due to humidity.

第7题：

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the printer ribbon.
• B、Replace the pickup assembly.
• C、Replace the fuser.
• D、Replace the print head.

第8题：

A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? （）

• A、Inkjet
• B、Laser
• C、Impact
• D、Thermal

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第13题：

When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）

• A、The printer needs to be calibrated.
• B、There is a problem with the document being printed.
• C、The print head is clogged.
• D、An incorrect paper type is being used.

第14题：

Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?（）

• A、The printer will print according to specification.
• B、The printer will stop printing immediately.
• C、The printer will take longer to print.
• D、The printer will print blank sheets of paper

第15题：

Several users report that they are unable to print to a new printer recently installed. The technician is unable to ping the printer. Which of the following is the MOST likely cause?（）

• A、No IP address on the printer
• B、Paper jam in the paper feed tray
• C、Improper DNS settings on the printer
• D、Broken LCD screen on the printer

第16题：

A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the paper with thinner paper.
• B、Replace the toner cartridges.
• C、Replace the fuser.
• D、Replace the print heads.

第17题：

A user notices the department laser printer is printing light. Which of the following items should a technician do FIRST to fix this issue? （）

• A、Remove and clean the fuser assembly with an alcohol based cleaner.
• B、Install a maintenance kit and reset all page counts to zero.
• C、Perform a full power cycle on the printer.
• D、Clean the paper path with a damp cloth and canned air to remove any debris.

第18题：

A laser printer has an error tray two paper jam but tray two does not have any paper in it. Which of the following should the technician do FIRST? （）

• A、Replace the tray two paper sensor and run the printer self test.
• B、Remove the tray two paper sensor and clean the printhead.
• C、Check the tray two paper sensors for blockage and run the printer self test.
• D、Check the tray two paper rollers for blockage, clean the printhead, and run the printer self test.

第19题：

A shipping department is reporting that a laser printer in the receiving area is becoming jammed because the printer attempts to pull several sheets of paper for each print. Which of the following may be the cause？（）

• A、Humidity is causing the paper to stick together.
• B、The paper is sticking to the corona wire and causing the jam.
• C、A4 paper is being used and may not be supported by laser printers.
• D、The fusion roller is dirty and pulling too many sheets of paper.

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